Workflow triggers are defined by the workflow type you choose when creating a workflow. Each type has its own trigger mechanism—from manual execution to scheduled runs to webhook calls.Documentation Index
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Workflow Types
Learn about all workflow types and how each is triggered
Quick Reference
| Workflow Type | How it’s triggered |
|---|---|
| Help desk | Users request via chat or web app and the help desk agent discerns which automation to run |
| Team-only | Team request run manually or via chat and the help desk agent discerns which automation to run |
| Scheduled | Cron schedule (time-based) |
| Webhook-triggered | External HTTP POST request |
| Event-triggered | Serval events (tickets, access, etc.) |
| Access provisioning | Approved access requests |
| Access deprovisioning | Access revocation or expiration |
| Custom approval | Approval steps in other workflows |