Triggers - Serval Documentation

Workflow triggers are defined by the workflow type you choose when creating a workflow. Each type has its own trigger mechanism—from manual execution to scheduled runs to webhook calls.

Workflow Types

Learn about all workflow types and how each is triggered

Quick Reference

Workflow Type	How it’s triggered
Help desk	Users request via chat or web app and the help desk agent discerns which automation to run
Team-only	Team request run manually or via chat and the help desk agent discerns which automation to run
Scheduled	Cron schedule (time-based)
Webhook-triggered	External HTTP POST request
Event-triggered	Serval events (tickets, access, etc.)
Access provisioning	Approved access requests
Access deprovisioning	Access revocation or expiration
Custom approval	Approval steps in other workflows

Workflow Types

​Quick Reference

Quick Reference