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Workflow triggers are defined by the workflow type you choose when creating a workflow. Each type has its own trigger mechanism—from manual execution to scheduled runs to webhook calls.

Workflow Types

Learn about all workflow types and how each is triggered

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Quick Reference

Workflow TypeHow it’s triggered
Help deskUsers request via chat or web app and the help desk agent discerns which automation to run
Team-onlyTeam request run manually or via chat and the help desk agent discerns which automation to run
ScheduledCron schedule (time-based)
Webhook-triggeredExternal HTTP POST request
Event-triggeredServal events (tickets, access, etc.)
Access provisioningApproved access requests
Access deprovisioningAccess revocation or expiration
Custom approvalApproval steps in other workflows