? to see the shortcuts available on the page you’re on. Click outside any text box first, or the ? is typed instead. You can also open the list from the profile menu at the bottom of the sidebar: select Keyboard shortcuts.
Most shortcuts don’t fire while you’re typing in a text box, so pressing
C in a reply types the letter. A few work everywhere, including ⌘K, ⌘., and ⌘⇧U.Global
The command palette searches tickets, workflows, users, and more, and runs commands. See Command Palette.
Ticket list
When a ticket is open in the detail pane beside the list:
Ticket details
These shortcuts work on an open ticket. A shortcut only works when its action is available to you, so some depend on your permissions and the ticket’s state.Navigate and reply
⌘Enter is the default. You can choose to send with Enter instead. For this setting and the shortcuts that format text as you write, see Format messages.
Update the ticket
Copy
Inbox
See Inbox.
Catalyst
In the Catalyst chat, Enter sends your message. You can change this under Chat input in your profile settings.
Turn off single-key shortcuts
If you use speech input, or find you press keys by accident, you can turn off shortcuts made of one letter, number, or symbol key.- Press
?, or select Keyboard shortcuts from the profile menu. - Switch Single-key shortcuts off.
Shift+A and ?, turn off too, so open the list from the profile menu while they’re off.