# Serval Documentation - [Documentation (142 pages)](https://docs.serval.com/_llms/documentation.md): Documentation for Documentation. - [Integrations (168 pages)](https://docs.serval.com/_llms/integrations.md): Documentation for Integrations. - [API Reference (254 pages)](https://docs.serval.com/_llms/api-reference.md): Documentation for API Reference. ## Release Notes ### Release Notes - [Release Notes](https://docs.serval.com/sections/release-notes/index.md): Stay up to date with the latest features, improvements, and fixes in Serval. - [September 11, 2026](https://docs.serval.com/sections/release-notes/Sep-11-2026.md): Automatically reclaim unused licenses, attach a native form to a journey task, rank knowledge articles by audience, trigger workflows from ticket feedback, and more. - [September 4, 2026](https://docs.serval.com/sections/release-notes/Sep-04-2026.md): Gate skills by access profile, live agent in the embedded widget, a refreshed Analytics home, and Jira project routing. - [August 28, 2026](https://docs.serval.com/sections/release-notes/Aug-28-2026.md): Cross-team KB sharing, custom ticket types, major incident management, per-field ticket sync, and Microsoft GCC High support. - [August 21, 2026](https://docs.serval.com/sections/release-notes/Aug-21-2026.md): General availability of Catalyst, redesigned approval flow builder, improved Slack app home tab, scoped API keys, and custom priority names. - [August 14, 2026](https://docs.serval.com/sections/release-notes/Aug-14-2026.md): Org charts and reporting lines, on-demand ticket translation, SLA policy groups, sharable access reviews, and larger campaign audiences. - [August 7, 2026](https://docs.serval.com/sections/release-notes/Aug-07-2026.md): Create dynamically-rendered forms, view journeys as dependency graphs, and create multiple email intake addresses per team. - [July 31, 2026](https://docs.serval.com/sections/release-notes/Jul-31-2026.md): Help Desk Agent evaluations in beta, native ticket status workflows, and richer ticket filters and search - [July 24, 2026](https://docs.serval.com/sections/release-notes/Jul-24-2026.md): Create custom roles, sync ticket attachments, trigger workflows when a ticket is assigned, and submit tickets on behalf of others. - [July 17, 2026](https://docs.serval.com/sections/release-notes/Jul-17-2026.md): Automatic ticket bumps for unresponsive requesters and version diffs for workflows and skills. - [July 10, 2026](https://docs.serval.com/sections/release-notes/Jul-10-2026.md): Improved Microsoft Teams experience: reply clarification in DMs, reply-with-quote routing, and custom avatars for the Serval bot. - [July 3, 2026](https://docs.serval.com/sections/release-notes/Jul-03-2026.md): Assign tickets to groups, share workflows across teams, and let team managers override approvals from a ticket. - [June 26, 2026](https://docs.serval.com/sections/release-notes/Jun-26-2026.md): Serval now has a native knowledge base in beta, and campaigns can be triggered directly from a workflow. - [June 19, 2026](https://docs.serval.com/sections/release-notes/Jun-19-2026.md): Manage your tags from a single catalog and set owners for teams, resources, and roles. - [June 12, 2026](https://docs.serval.com/sections/release-notes/Jun-12-2026.md): Serval now supports ITIL-aligned change management, ticket visibility groups enable access-controlled ticket routing for help desk teams, and the Applications page is now Integrations and Access Management. - [June 5, 2026](https://docs.serval.com/sections/release-notes/Jun-05-2026.md): Analytics dashboards are now in public beta, tickets now support time to first human response SLAs, and organizations can opt for EU data residency. - [May 27, 2026](https://docs.serval.com/sections/release-notes/May-27-2026.md): Collect responses with email campaigns, organize workflows into folders, and set a default triage team for ambiguous requests. - [May 20, 2026](https://docs.serval.com/sections/release-notes/May-20-2026.md): Send campaigns over email, configure Help Desk Agent escalation behavior per Slack channel, new Readonly Agent role on agent teams, and select app instances in workflow steps. - [May 13, 2026](https://docs.serval.com/sections/release-notes/May-13-2026.md): The Serval UI is available in English, German, Spanish, French, French (Canada), Japanese, Portuguese, Portuguese (Brazil), and Russian. Guidance is now Skills, reviewers can publish approved knowledge updates into Notion, Slab, Confluence, Freshservice, and ServiceNow, and campaigns now run on Micr… - [April 22, 2026](https://docs.serval.com/sections/release-notes/Apr-22-2026.md): Pause workflows for approval, compose email replies with citations, manage Anthropic usage, install Google Workspace workflows, and connect Tanium plus new endpoint integrations. - [April 9, 2026](https://docs.serval.com/sections/release-notes/Apr-9-2026.md): This release includes custom fields for tickets, ticketing UX upgrades, recurring campaigns, new installable workflows for LDAP/AD, Okta, and Google Workspace, control over when Serval prompts for ticket feedback, and a batch of Slack and email reliability fixes. - [April 1, 2026](https://docs.serval.com/sections/release-notes/Apr-1-2026.md): This release includes a redesigned ticketing interface, SLA workflow triggers, installable workflow bundles, an approvals API for custom follow-up logic, Coupa integration, and domain filtering controls. - [March 26, 2026](https://docs.serval.com/sections/release-notes/Mar-26-2026.md): This release includes campaigns with workflow responses, a Serval Inbox where you receive notifications in one place, web search for the Help Desk Agent, user MCP, assignment schedules, and delegating approvals and ticket assignments to a user or group. - [March 12, 2026](https://docs.serval.com/sections/release-notes/Mar-12-2026.md): This release includes approval delegation, access requests via the CLI, lexical and keyword search for the knowledge base, new Salesforce, SailPoint, and LaunchDarkly integrations, and more. - [March 5, 2026](https://docs.serval.com/sections/release-notes/Mar-6-2026.md): This release includes team visibility controls, assets reference input types for workflows, external ticket subscribers, conditional forms in Slack, Microsoft Teams notifications, and more. - [February 26, 2026](https://docs.serval.com/sections/release-notes/Feb-26-2026.md): This release includes child workflow composition, Slack reaction triggers, workflow-backed catalog items, access revocation via API and workflows, default access profiles and app owners, a new ticket analytics dashboard, and more. - [February 12, 2026](https://docs.serval.com/sections/release-notes/Feb-12-2026.md): This release includes white-label Slack bot customization, redesigned SLAs with business hours and pause conditions, agent-powered run debugging, criteria-based assignment rules, queued workflow builder messages, and new installable workflows. - [February 5, 2026](https://docs.serval.com/sections/release-notes/Feb-5-2026.md): This release includes service catalog ingestion, support tokens for customer access, new team roles, access extensions, sidebar settings improvements, and new integrations. - [January 21, 2026](https://docs.serval.com/sections/release-notes/Jan-21-2026.md): This release includes knowledge source permission enforcement, a redesigned ticket experience with archiving and feedback collection, enhanced keyboard navigation with command palette, Slack ticket status updates, and file support for workflow inputs and outputs. - [January 15, 2026](https://docs.serval.com/sections/release-notes/Jan-15-2026.md): This release includes org admin joining new teams from ticket links, view assignment reason on hover, launching workflows from application tabs, new UI changes and integrations. - [January 9, 2026](https://docs.serval.com/sections/release-notes/Jan-8-2026.md): This release introduces guidance diff view for reviewing AI suggestions, ticket transfers via @Serval, installable workflow browsing, a redesigned access catalog, and natural language workflow approvals. - [December 17, 2025](https://docs.serval.com/sections/release-notes/Dec-17-2025.md): This release includes light and dark mode, notification preferences, knowledge tagging in guidance, workflow search, event-triggered workflows, and enhanced ticket creation. - [December 10, 2025](https://docs.serval.com/sections/release-notes/Dec-10-2025.md): This release includes board view for tickets, event-triggered workflows, guidance portal workflow builder, operator-based filtering, and automation suggestion history. - [December 4, 2025](https://docs.serval.com/sections/release-notes/Dec-4-2025.md): This release includes custom approval workflows, semantic workflow search, workflow tagging, shared workflow syncing, and major UI improvements. - [November 26, 2025](https://docs.serval.com/sections/release-notes/Nov-26-2025.md): This release includes highlights like updates to knowledge base management, incident management tickets, AI-powered automation suggestions with workflows, and integration updates. - [November 18, 2025](https://docs.serval.com/sections/release-notes/Nov-18-2025.md): This release includes highlights like always-used guidance, custom email responses, ticket navigation, integration updates and platform UI/performance improvements. - [November 11, 2025](https://docs.serval.com/sections/release-notes/Nov-10-2025.md): This release includes highlights like guidance suggestions, tasks for tickets, webhook-triggered workflows, platform improvements, and 7 new integrations. ## OpenAPI Specs - [auth-openapi-spec](/sections/api-reference/auth-openapi-spec.yaml) - [openapi-spec-v2](/sections/api-reference/openapi-spec-v2.yaml) > The links below point to documentation indexes. Follow each `/_llms/` index recursively until you reach documentation pages. ## Indexes - [Documentation (142 pages)](https://docs.serval.com/_llms/documentation.md): Documentation for Documentation. - [Integrations (168 pages)](https://docs.serval.com/_llms/integrations.md): Documentation for Integrations. - [API Reference (254 pages)](https://docs.serval.com/_llms/api-reference.md): Documentation for API Reference.