Inbox

The Inbox is Serval’s in-product notification center. It pulls together updates you care about—approvals, tickets, access, and other events—so you are not hunting through Slack alone to find what needs attention.

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Open the Inbox

In the Serval web app, choose Inbox in the main sidebar (near New request and Tickets). You will also see an unread indicator when there is new activity. The page opens at /inbox with a list of notifications on the left and a detail panel on the right when you select an item.

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Open a denied change review

Select a Review denied notification to inspect the review, its status, and resource changes directly in the detail panel. The notification list stays visible while you review the changes. Promotions open in the source team’s context. If the detail panel shows Couldn’t load the review, choose Retry to load it again. If your current team access cannot resolve the review, the panel shows Review unavailable with your current access. The recorded outcome remains visible.

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Filter and focus

Use the filter control to narrow the list:

• Notification type: Show only certain kinds of events (for example access, tickets, or approvals, depending on what your organization receives).
• Team: Focus on notifications tied to a specific team.
• Sent by: Filter to activity from a particular person.
• Approval status: Narrow approval notifications to a state such as Awaiting response, Approved, or Denied. Use Awaiting response to surface approvals you still need to act on, including ones you’ve already opened that an Unread only view would otherwise hide.

Turn on Unread only when you want a tight queue of what you have not opened yet.

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Views

The inbox title includes a view menu. Switch between:

• All Notifications: every notification.
• Pending Approvals: only approval requests still awaiting your decision.

Pin the Pending Approvals view to add a sidebar shortcut that opens straight to it. A view composes with the filters above, so an active filter (such as Sent by) still narrows what the view shows.

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Clear the approval queue

In the Pending Approvals view, Approve all approves every pending request in the current view behind one confirmation. Requests that require a justification are skipped so you can handle them individually. You can also work the queue from the keyboard: j and k move the selection, and y and n approve or deny the selected request. A decision that needs a justification is left to the row’s buttons.

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Mark all as read

When you have cleared what you needed, open the header menu (⋮) and choose Mark all as read to reset unread state for the current team context in one action.

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Who it is for

Inbox is especially useful if you own approvals, cover multiple teams, or get a high volume of Serval notifications and need a single surface to triage, filter, and catch up.