Inbox

The Inbox is Serval’s in-product notification center. It pulls together updates you care about—approvals, tickets, access, and other events—so you are not hunting through Slack alone to find what needs attention.

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Open the Inbox

In the Serval web app, choose Inbox in the main sidebar (near New request and Tickets). You will also see an unread indicator when there is new activity. The page opens at /inbox with a list of notifications on the left and a detail panel on the right when you select an item.

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Filter and focus

Use the filter control to narrow the list:

• Notification type — Show only certain kinds of events (for example access, tickets, or approvals, depending on what your organization receives).
• Team — Focus on notifications tied to a specific team.
• Sent by — Filter to activity from a particular person.

Turn on Unread only when you want a tight queue of what you have not opened yet.

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Mark all as read

When you have cleared what you needed, open the header menu (⋮) and choose Mark all as read to reset unread state for the current team context in one action.

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Who it is for

Inbox is especially useful if you own approvals, cover multiple teams, or get a high volume of Serval notifications and need a single surface to triage, filter, and catch up.