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Catalyst skills provide a way to teach Catalyst about how to build your workflows and common automations.
Skills page with the Catalyst Skills tab selected, showing the skill list and publish-status filters

The Catalyst Skills tab of the Skills page, with publish-status filters

To create a skill, do the following:
  1. From the workspace sidebar, open Skills.
  2. In the top-right corner, click New skill.
  3. In the Create a new skill modal, choose Catalyst Skill.
Add instructions before publishing. Empty content or content containing only whitespace cannot be published, but you can save an empty draft while you work.
Create a new skill modal with Help Desk skill and Catalyst skill options

Choosing between a Help Desk skill and a Catalyst skill

Catalyst skills vs Help Desk skills

Catalyst skills are distinct from Help Desk skills. The two are compared in the table below. For more information, see Help Desk skills.

Examples

  • Help Desk skill: “When someone asks for laptop replacement, gather the reason, run the laptop-request workflow, and set expectations on turnaround time.”
  • Catalyst skill: “Our workspace prefix is ENG. Always use installable workflows for Okta group changes when one exists.”

Catalyst workspace

Build automations in the Catalyst chat

Help Desk skills

Instructions for the help desk agent on end-user requests