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Serval’s ticketing system provides a centralized hub for managing requests across Slack, email, and web. With AI-powered triage and intelligent routing, your team can handle support tickets efficiently while Serval resolves routine requests automatically.
Filtering tickets by type and attributes in Serval

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Why Serval Ticketing

  • Unified inbox - Manage requests from Slack, email, and web in one place
  • AI-powered triage - Serval automatically categorizes, prioritizes, and routes tickets
  • Automatic resolution - Routine requests are resolved instantly using guidance and workflows
  • Smart escalation - Complex issues are surfaced to the right team member with full context
  • Flexible views - Switch between list and board layouts to match how your team works

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What You Can Do

Manage Tickets

View, filter, and update tickets from the list or board view. Modify status, priority, and assignments inline

Customize Attributes

Configure ticket fields, labels, and workflows to match your team’s processes

Create Tasks

Break tickets into actionable tasks and track progress across your team

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Next Steps

Start by exploring how to manage tickets or learn about customizing ticket attributes to fit your workflow.