New to Serval? Start with our Day 1 Setup guide to get your help desk operational in a few hours.
Help Desk & Ticketing
Employees submit requests through Slack, Microsoft Teams, email, or web portal. Serval’s AI help desk agent handles each request intelligently:- Routes tickets to the right team based on request content and context
- References knowledge bases to answer questions with accurate, sourced information
- Executes automations to resolve common requests without human intervention
- Escalates to human agents when needed, with full context and transparency
Ticketing Overview
Help Desk Channels
Automation Tools
Tools to automate your help desk and reduce ticket volume.Catalyst
Workflows
Skills
Knowledge Base
Access Management
Suggestions
Automate the automation. Serval continuously analyzes your ticket patterns to identify repetitive requests, knowledge gaps, and opportunities for new workflows. Instead of manually building every automation, let Serval surface what matters most—then review and deploy suggestions with a single click.Suggestions Overview
Platform
Learn your way around Serval and configure your organization.Day 1 Setup
Platform Orientation
Permissions
Org settings & security
Analytics & Insights
Track help desk performance with dashboards covering request volume, AI resolution rates, time-to-resolution, and SLA compliance. Serval’s AI analyzes ticket patterns to surface automation opportunities.Security & Compliance
Enterprise-grade security built in:- Encryption — TLS 1.3 in transit, AES-256 at rest
- Access Controls — Role-based permissions at org and team levels
- Audit Logging — Comprehensive logs of all actions
- Compliance — SOC 2 Type II certified
- Testing — Regular penetration testing
Deployment Options
- Cloud-Hosted
- Self-Hosted
Fully managed service — No infrastructure to manage. Automatic updates, 99.9% uptime SLA.