Cross-team journeys

A journey often spans more than one team. One team owns the journey, but its individual tasks can belong to other teams, so a single journey orchestrates work across HR, IT, Finance, and Facilities at once. For example, consider employee onboarding: An HR-owned onboarding journey can hand laptop provisioning to IT and badge access to Facilities. HR manages the process, and the journey tracks the whole thing end to end.

​

How it appears in the overview

On a cross-team journey, the Journey Overview shows one column per team involved. The owning team’s column comes first, followed by a column for each other team that owns work. Each team column shows the team’s initials icon and name. When a column has multiple assignees, use its filter button to open a searchable menu. Select multiple people with the checkboxes to show their tasks together. System and Unassigned appear when those tasks exist. Clear the selections to show everyone’s tasks again. Filtering keeps the team name visible and affects only that team’s column.

​

Access is per team

Everyone involved sees the whole journey, but you act only on your own team’s slice of it. You can only work on a task (e.g. submit its form, retry a run, open Run Details) in teams where you can manage journey tasks. In every other team’s column, tasks are view-only: you can open them and follow progress, but you can’t act on them. This keeps each team in control of its own work. IT owns the provisioning tasks, Facilities owns badge access, and neither can submit on the other’s behalf, even though both watch the same journey move forward.

​

Building cross-team journeys

A journey builder assigns a task to another team, and that task then uses the other team’s published workflows and runs inside that team. The task still belongs to the journey, so it shows up in the journey’s overview and counts toward completion like any other task. The full mechanics (e.g. assigning a task’s team, referencing that team’s workflows, and routing the work) live in the Building journeys guide.

​

Related