Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.serval.com/llms.txt

Use this file to discover all available pages before exploring further.

Set important Skills as “always-used” to ensure the help desk agent includes them when responding to every ticket—not just tickets that match the skill description.

​
When to Use

Always-used skills are ideal for:
  • Tone of voice — Define how the agent interacts with users
  • Ticket assignment rules — Assign to specific owners based on content
  • Compliance requirements — Guarantee data protection on all requests
  • Security protocols — Ensure incident response procedures are followed

​
How to Enable

Toggle Always use when creating or editing a skill.
Keep always-used skills focused on universal rules. Too many always-used items can slow response quality—reserve it for skills that truly apply to every conversation.