About SailPoint IdentityIQ
SailPoint IdentityIQ is an on-premises identity governance platform that provides access management, compliance, and provisioning capabilities. Serval connects to IdentityIQ through its SCIM API using basic authentication (username and password). For the cloud-based SailPoint product, see Identity Security Cloud.Prerequisites
- Admin access to your IdentityIQ instance
- The SCIM API must be enabled and accessible from the network
- A service account with appropriate permissions for API access
Connect IdentityIQ to Serval
Gather your IdentityIQ credentials
You need three pieces of information from your IdentityIQ instance:
| Field | Description |
|---|---|
| Instance URL | Your IdentityIQ server hostname (e.g. identityiq.company.com). Do not include the protocol. |
| Username | An admin username with permissions to access the SCIM API |
| Password | The password for the admin account |
Connect in Serval
- In Serval, go to Apps → Available
- Find SailPoint and click Connect
- Select IdentityIQ
- Enter your Instance URL, Username, and Password
- Click Connect
Troubleshooting
“Connection refused” or timeout errors- Verify that the IdentityIQ SCIM API is reachable from the internet or your network configuration allows Serval to connect
- Confirm the instance URL is correct and does not include
https://or a trailing path
- Double-check the username and password
- Ensure the account has the necessary permissions for SCIM API access
- Confirm that the SCIM plugin is installed and enabled on your IdentityIQ instance
- Verify the SCIM API base path is configured correctly on your server
Need help? Contact support@serval.com for assistance with your SailPoint IdentityIQ integration.