About Firstbase
Firstbase is an IT asset management and equipment logistics platform that helps companies manage their hardware lifecycle—from procurement and deployment to retrieval and offboarding. It handles device ordering, inventory tracking, and shipping to employees worldwide.What the Firstbase integration enables
| Capability | Description |
|---|---|
| User Management | View, create, update, and delete users for onboarding and offboarding |
| Inventory Tracking | View equipment inventory tracked in Firstbase |
| Order Management | View existing orders and create new equipment orders |
| Catalog Access | View the Firstbase product catalog |
- HRIS Use Cases: Account provisioning (onboarding), updating user details, and de-provisioning (offboarding)
- ITSM Use Cases: Getting details and updates on inventory tracked in Firstbase
- Catalog & Ordering: Viewing the Firstbase catalog and placing orders via API
Firstbase Configuration
Prerequisites
- You must have Admin access to your Firstbase account
Generate an API Key
1
Log in to Firstbase
Navigate to app.firstbasehq.com and sign in as an Admin user.
2
Access API settings
Click on the Settings menu in the top navigation bar, then select Firstbase API.
3
Create a new token
Provide a name for your token (e.g., “Serval Integration” or “Production”).
Tokens never expire by default. If you need to rotate tokens, you can delete old tokens in the Firstbase app UI.
Serval Configuration
1
Navigate to Firstbase integration
In Serval, go to Apps → Available → Firstbase → Connect
2
Enter your API key
Paste the API key you generated in Firstbase.
3
Save the connection
Click Submit to complete the integration setup.
Verify the connection is successful by checking the integration healthchecks.
Need help? Contact [email protected] for assistance with your Firstbase integration.