About Egencia
Egencia (an American Express Global Business Travel brand) is a corporate travel management platform. Connecting Egencia to Serval lets your team build workflows that read trips, bookings, traveler profiles, expenses, reporting, and duty-of-care data through the Egencia OpenConnect APIs.This integration is currently in beta. The available endpoint surface is
modeled from Egencia’s public developer documentation and is reconciled with the
official Egencia API specification supplied during developer on-boarding.
What the Egencia integration enables
| Capability | Description |
|---|---|
| Bookings & trips | Retrieve trip and booking details, segments, and itineraries |
| User sync | Read, create, update, and deactivate traveler user profiles |
| Expense | Read travel expenses, invoices, and receipt artifacts |
| Reporting | Request and retrieve reporting data and dashboards |
| Duty of care | Locate travelers on the road for safety and compliance |
Egencia configuration
Prerequisites
Before connecting Egencia, make sure you have:- An Egencia account with the OpenConnect APIs provisioned
- API Client credentials (a Client ID and Client Secret) issued by Egencia during API on-boarding
Serval authenticates with Egencia using standard OAuth 2.0 client
credentials (server-to-server). It exchanges your Client ID and Secret for a
short-lived bearer token at
https://apis.egencia.com/auth/v1/token, then sends
that token in the Authorization: Bearer header on each request. You do not
need to configure a redirect URL.Obtain API credentials from Egencia
Request API access
Work with your Egencia account team to enable the OpenConnect APIs and begin
API on-boarding for your account.
Serval configuration
- In Serval, go to Apps > Available > Egencia by Amex GBT > Connect
-
Enter the following information:
Field Description Account Name A label for this Egencia account (used to identify the connection in Serval) Client ID The Egencia API Client ID Client Secret The Egencia API Client Secret - Click Save
After the connection is saved, Serval can call the Egencia OpenConnect APIs in
workflows. You can confirm connectivity with the built-in healthchecks (test
connection, list bookings, list reports).