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About Asana

Asana is a work management platform that helps teams organize, track, and manage their work. Connecting Asana to Serval enables automated project management, task creation, team coordination, and workflow optimization directly from your service desk.

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What the Asana integration enables

CapabilityDescription
Access ManagementCreate, update, and manage users and their permissions. Add users to teams and workspaces.
Automation workflowsRun automated workflows to create projects, tasks, and manage user access.
Anything defined in the Asana API can be accessed through Serval.

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Prerequisites

  • You must have admin permissions in your Asana workspace to create API tokens
  • Access to Asana’s developer console for token management

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Create an API Token

  1. In Asana, click your profile picture in the top right corner
  2. Select Settings from the dropdown menu
  3. Navigate to the Apps tab
  4. Scroll down to the Build new apps section
  5. Click View developer console
  6. In the developer console, click Create new token
  7. Configure your token:
    • Token name: Enter “Serval Integration” or another descriptive name
    • Description: Brief description of the integration purpose (optional)
  8. Click Create token
  9. Copy the Personal Access Token that appears (this will only be shown once)
For detailed API documentation, see Asana’s REST API Reference.

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Serval Configuration

  1. In Serval go to Apps → Available → Asana → Connect
  2. Enter the following information:
    FieldDescription
    Integration NameA friendly name for this integration (e.g., “Asana Project Management”)
    API TokenThe Personal Access Token from Asana
  3. Click Save
Need help? Contact support@serval.com for assistance with your Asana integration.