incident.io

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About incident.io

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What the incident.io integration enables

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incident.io Configuration

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Prerequisites

• You must have admin permissions in your incident.io organization to access API settings
• Access to incident.io’s API and Integrations section

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Create an API Key

1. In incident.io, click the gear icon (Settings) in the bottom left corner of the screen
2. Under your current organization section, click API and Integrations
3. Scroll down to the API and Webhooks section
4. Click the API tile, then click Open
5. Copy the API Key and save it securely for later use

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Serval Configuration

1. In Serval, navigate to Apps → Available → incident.io → Connect
2. Enter an optional Instance Name for this integration (e.g., “Production incident.io”)
3. Enter the API Key you created in incident.io
4. Click Save