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POST
/
v2
/
tickets
/
{ticket_id}
/
sync
Sync Ticket to Channel
curl --request POST \
  --url https://public.api.serval.com/v2/tickets/{ticket_id}/sync \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "channelTarget": {
    "email": {
      "targetUserType": "CHANNEL_SYNC_USER_TYPE_UNSPECIFIED"
    },
    "slackDm": {
      "integrationId": "<string>",
      "targetUserType": "CHANNEL_SYNC_USER_TYPE_UNSPECIFIED"
    },
    "ticketSource": {
      "ticketSourceId": "<string>",
      "integrationId": "<string>"
    }
  }
}
'
{}

Authorizations

​
Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

​
ticket_id
string
required

The Serval ticket ID to sync

Body

application/json
​
channelTarget
channel_target · object

The channel to sync to (creates external ticket and establishes ongoing sync)

Response

Success

The response is of type SyncTicketToChannelResponse · object.