Sync Ticket to Channel - Serval Documentation

POST

tickets

{ticket_id}

sync

Sync Ticket to Channel

curl --request POST \
  --url https://public.api.serval.com/v2/tickets/{ticket_id}/sync \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "channelTarget": {
    "email": {}
  }
}
'

{}

Authorizations

Authorization

string

header

required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

ticket_id

string

required

The Serval ticket ID to sync

Body

application/json

channelTarget

Email · object

The channel to sync to (creates external ticket and establishes ongoing sync)

Email
Slack Channel
Slack Dm
Ticket Source

Show child attributes

Response

Success

The response is of type SyncTicketToChannelResponse · object.

Sync Ticket to Channel

curl --request POST \
  --url https://public.api.serval.com/v2/tickets/{ticket_id}/sync \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "channelTarget": {
    "email": {}
  }
}
'

{}