Create Ticket - Serval Documentation

POST

tickets

Create Ticket

curl --request POST \
  --url https://public.api.serval.com/v2/tickets \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "teamId": "<string>",
  "name": "<string>",
  "description": "<string>",
  "createdByUserId": "<string>",
  "createdAt": "2025-01-15T01:30:15.000Z",
  "assignedToUserId": "<string>",
  "parentTicketId": "<string>",
  "channelSyncTargets": [
    {
      "email": {}
    }
  ],
  "aiActive": true,
  "workflowRelationship": {
    "workflowId": "<string>",
    "initialInputData": {},
    "allowAssigneeRetry": true,
    "pollingIntervalMs": 123,
    "timeoutMs": 123,
    "autoSubmitInputs": true,
    "allowResubmission": true,
    "rerunOnOpen": true
  },
  "ticketRelationships": [
    {
      "ticketId": "<string>"
    }
  ],
  "requesterUserId": "<string>",
  "dueDate": {
    "year": 123,
    "month": 123,
    "day": 123
  },
  "waitUntil": "2025-01-15T01:30:15.000Z",
  "nameTranslations": {},
  "descriptionTranslations": {},
  "ticketSubtype": "<string>",
  "formRelationship": {
    "formRef": "<string>"
  },
  "assignedToGroupId": "<string>",
  "priorityId": "<string>"
}
'

import requests

url = "https://public.api.serval.com/v2/tickets"

payload = {
    "teamId": "<string>",
    "name": "<string>",
    "description": "<string>",
    "createdByUserId": "<string>",
    "createdAt": "2025-01-15T01:30:15.000Z",
    "assignedToUserId": "<string>",
    "parentTicketId": "<string>",
    "channelSyncTargets": [{ "email": {} }],
    "aiActive": True,
    "workflowRelationship": {
        "workflowId": "<string>",
        "initialInputData": {},
        "allowAssigneeRetry": True,
        "pollingIntervalMs": 123,
        "timeoutMs": 123,
        "autoSubmitInputs": True,
        "allowResubmission": True,
        "rerunOnOpen": True
    },
    "ticketRelationships": [{ "ticketId": "<string>" }],
    "requesterUserId": "<string>",
    "dueDate": {
        "year": 123,
        "month": 123,
        "day": 123
    },
    "waitUntil": "2025-01-15T01:30:15.000Z",
    "nameTranslations": {},
    "descriptionTranslations": {},
    "ticketSubtype": "<string>",
    "formRelationship": { "formRef": "<string>" },
    "assignedToGroupId": "<string>",
    "priorityId": "<string>"
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    teamId: '<string>',
    name: '<string>',
    description: '<string>',
    createdByUserId: '<string>',
    createdAt: '2025-01-15T01:30:15.000Z',
    assignedToUserId: '<string>',
    parentTicketId: '<string>',
    channelSyncTargets: [{email: {}}],
    aiActive: true,
    workflowRelationship: {
      workflowId: '<string>',
      initialInputData: {},
      allowAssigneeRetry: true,
      pollingIntervalMs: 123,
      timeoutMs: 123,
      autoSubmitInputs: true,
      allowResubmission: true,
      rerunOnOpen: true
    },
    ticketRelationships: [{ticketId: '<string>'}],
    requesterUserId: '<string>',
    dueDate: {year: 123, month: 123, day: 123},
    waitUntil: '2025-01-15T01:30:15.000Z',
    nameTranslations: {},
    descriptionTranslations: {},
    ticketSubtype: '<string>',
    formRelationship: {formRef: '<string>'},
    assignedToGroupId: '<string>',
    priorityId: '<string>'
  })
};

fetch('https://public.api.serval.com/v2/tickets', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://public.api.serval.com/v2/tickets",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'teamId' => '<string>',
    'name' => '<string>',
    'description' => '<string>',
    'createdByUserId' => '<string>',
    'createdAt' => '2025-01-15T01:30:15.000Z',
    'assignedToUserId' => '<string>',
    'parentTicketId' => '<string>',
    'channelSyncTargets' => [
        [
                'email' => [
                                
                ]
        ]
    ],
    'aiActive' => true,
    'workflowRelationship' => [
        'workflowId' => '<string>',
        'initialInputData' => [
                
        ],
        'allowAssigneeRetry' => true,
        'pollingIntervalMs' => 123,
        'timeoutMs' => 123,
        'autoSubmitInputs' => true,
        'allowResubmission' => true,
        'rerunOnOpen' => true
    ],
    'ticketRelationships' => [
        [
                'ticketId' => '<string>'
        ]
    ],
    'requesterUserId' => '<string>',
    'dueDate' => [
        'year' => 123,
        'month' => 123,
        'day' => 123
    ],
    'waitUntil' => '2025-01-15T01:30:15.000Z',
    'nameTranslations' => [
        
    ],
    'descriptionTranslations' => [
        
    ],
    'ticketSubtype' => '<string>',
    'formRelationship' => [
        'formRef' => '<string>'
    ],
    'assignedToGroupId' => '<string>',
    'priorityId' => '<string>'
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://public.api.serval.com/v2/tickets"

	payload := strings.NewReader("{\n  \"teamId\": \"<string>\",\n  \"name\": \"<string>\",\n  \"description\": \"<string>\",\n  \"createdByUserId\": \"<string>\",\n  \"createdAt\": \"2025-01-15T01:30:15.000Z\",\n  \"assignedToUserId\": \"<string>\",\n  \"parentTicketId\": \"<string>\",\n  \"channelSyncTargets\": [\n    {\n      \"email\": {}\n    }\n  ],\n  \"aiActive\": true,\n  \"workflowRelationship\": {\n    \"workflowId\": \"<string>\",\n    \"initialInputData\": {},\n    \"allowAssigneeRetry\": true,\n    \"pollingIntervalMs\": 123,\n    \"timeoutMs\": 123,\n    \"autoSubmitInputs\": true,\n    \"allowResubmission\": true,\n    \"rerunOnOpen\": true\n  },\n  \"ticketRelationships\": [\n    {\n      \"ticketId\": \"<string>\"\n    }\n  ],\n  \"requesterUserId\": \"<string>\",\n  \"dueDate\": {\n    \"year\": 123,\n    \"month\": 123,\n    \"day\": 123\n  },\n  \"waitUntil\": \"2025-01-15T01:30:15.000Z\",\n  \"nameTranslations\": {},\n  \"descriptionTranslations\": {},\n  \"ticketSubtype\": \"<string>\",\n  \"formRelationship\": {\n    \"formRef\": \"<string>\"\n  },\n  \"assignedToGroupId\": \"<string>\",\n  \"priorityId\": \"<string>\"\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://public.api.serval.com/v2/tickets")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"teamId\": \"<string>\",\n  \"name\": \"<string>\",\n  \"description\": \"<string>\",\n  \"createdByUserId\": \"<string>\",\n  \"createdAt\": \"2025-01-15T01:30:15.000Z\",\n  \"assignedToUserId\": \"<string>\",\n  \"parentTicketId\": \"<string>\",\n  \"channelSyncTargets\": [\n    {\n      \"email\": {}\n    }\n  ],\n  \"aiActive\": true,\n  \"workflowRelationship\": {\n    \"workflowId\": \"<string>\",\n    \"initialInputData\": {},\n    \"allowAssigneeRetry\": true,\n    \"pollingIntervalMs\": 123,\n    \"timeoutMs\": 123,\n    \"autoSubmitInputs\": true,\n    \"allowResubmission\": true,\n    \"rerunOnOpen\": true\n  },\n  \"ticketRelationships\": [\n    {\n      \"ticketId\": \"<string>\"\n    }\n  ],\n  \"requesterUserId\": \"<string>\",\n  \"dueDate\": {\n    \"year\": 123,\n    \"month\": 123,\n    \"day\": 123\n  },\n  \"waitUntil\": \"2025-01-15T01:30:15.000Z\",\n  \"nameTranslations\": {},\n  \"descriptionTranslations\": {},\n  \"ticketSubtype\": \"<string>\",\n  \"formRelationship\": {\n    \"formRef\": \"<string>\"\n  },\n  \"assignedToGroupId\": \"<string>\",\n  \"priorityId\": \"<string>\"\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://public.api.serval.com/v2/tickets")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"teamId\": \"<string>\",\n  \"name\": \"<string>\",\n  \"description\": \"<string>\",\n  \"createdByUserId\": \"<string>\",\n  \"createdAt\": \"2025-01-15T01:30:15.000Z\",\n  \"assignedToUserId\": \"<string>\",\n  \"parentTicketId\": \"<string>\",\n  \"channelSyncTargets\": [\n    {\n      \"email\": {}\n    }\n  ],\n  \"aiActive\": true,\n  \"workflowRelationship\": {\n    \"workflowId\": \"<string>\",\n    \"initialInputData\": {},\n    \"allowAssigneeRetry\": true,\n    \"pollingIntervalMs\": 123,\n    \"timeoutMs\": 123,\n    \"autoSubmitInputs\": true,\n    \"allowResubmission\": true,\n    \"rerunOnOpen\": true\n  },\n  \"ticketRelationships\": [\n    {\n      \"ticketId\": \"<string>\"\n    }\n  ],\n  \"requesterUserId\": \"<string>\",\n  \"dueDate\": {\n    \"year\": 123,\n    \"month\": 123,\n    \"day\": 123\n  },\n  \"waitUntil\": \"2025-01-15T01:30:15.000Z\",\n  \"nameTranslations\": {},\n  \"descriptionTranslations\": {},\n  \"ticketSubtype\": \"<string>\",\n  \"formRelationship\": {\n    \"formRef\": \"<string>\"\n  },\n  \"assignedToGroupId\": \"<string>\",\n  \"priorityId\": \"<string>\"\n}"

response = http.request(request)
puts response.read_body

{
  "data": {
    "id": "<string>",
    "friendlyIdentifier": "<string>",
    "teamId": "<string>",
    "name": "<string>",
    "description": "<string>",
    "createdAt": "2025-01-15T01:30:15.000Z",
    "completedAt": "2025-01-15T01:30:15.000Z",
    "escalatedAt": "2025-01-15T01:30:15.000Z",
    "createdByUserId": "<string>",
    "assignedToUserId": "<string>",
    "requesterUserId": "<string>",
    "statusId": "<string>",
    "escalationLevel": "AI",
    "priorityId": "<string>",
    "slaStartedAt": "2025-01-15T01:30:15.000Z",
    "slaBreachesAt": "2025-01-15T01:30:15.000Z",
    "labelIds": [
      "<string>"
    ],
    "type": "TICKET_TYPE_UNSPECIFIED",
    "dueDate": {
      "year": 123,
      "month": 123,
      "day": 123
    },
    "isOverdue": true,
    "dueAt": "2025-01-15T01:30:15.000Z",
    "childTicketIds": [
      "<string>"
    ],
    "linkedTicketIds": [
      "<string>"
    ],
    "duplicateTicketIds": [
      "<string>"
    ],
    "dependsOnTicketIds": [
      "<string>"
    ],
    "parentTicketId": "<string>",
    "conversationThreadTicketIds": [
      "<string>"
    ],
    "conversationThreadParentTicketId": "<string>",
    "nameTranslations": {},
    "descriptionTranslations": {},
    "categoryOptionId": "<string>",
    "assignedToGroupId": "<string>"
  }
}

Authorizations

Authorization

string

header

required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Body

application/json

teamId

string

name

string

description

string

createdByUserId

string

createdAt

string<date-time> | null

A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z").

Example:

"2025-01-15T01:30:15.000Z"

assignedToUserId

string | null

parentTicketId

string | null

Optional. The ID of the parent ticket (this is a special relationship type)

channelSyncTargets

(Email · object | Microsoft Teams Dm · object | Slack Dm · object)[]

Note that these are ADDITIONAL sync targets. There may be some "default" sync targets for the team (e.g. ServiceNow, JSM etc).

Email
Microsoft Teams Dm
Slack Dm

Show child attributes

aiActive

boolean | null

Optional. Whether AI is active for this ticket. Defaults to false. When true, Serval's AI will respond to messages on this ticket. When false, AI will not respond even if the ticket is at the AI escalation level.

type

enum<string> | null

Optional. The type of ticket to create. Defaults to REQUEST. Accepts TICKET_TYPE_REQUEST, TICKET_TYPE_TASK, TICKET_TYPE_INCIDENT, TICKET_TYPE_MAJOR_INCIDENT, TICKET_TYPE_CHANGE, TICKET_TYPE_CUSTOM, TICKET_TYPE_PROBLEM, or TICKET_TYPE_JOURNEY. If parent_ticket_id is set, this must be TASK (or omitted, in which case TASK is used).

Available options:

TICKET_TYPE_UNSPECIFIED,

TICKET_TYPE_REQUEST,

TICKET_TYPE_TASK,

TICKET_TYPE_MAJOR_INCIDENT,

TICKET_TYPE_CONVERSATION,

TICKET_TYPE_JOURNEY,

TICKET_TYPE_INCIDENT,

TICKET_TYPE_CHANGE,

TICKET_TYPE_CUSTOM,

TICKET_TYPE_PROBLEM

workflowRelationship

WorkflowRelationship · object | null

Represents a workflow relationship on a ticket.

Show child attributes

ticketRelationships

CreateTicketRelationshipInput · object[]

Optional. Relationships to create with other tickets. For example, to indicate this ticket depends on another ticket.

Show child attributes

requesterUserId

string | null

Optional. The ID of the user this ticket is created on behalf of (the requester). Defaults to created_by_user_id if not provided. Use this when creating a ticket on behalf of someone else, e.g., when creating child tasks in a journey where the requester should be the journey's requester. Must be a user of the team's organization; deactivated users are allowed, so historical imports can name offboarded employees. API-key and worker callers may name any such user; user-token callers may name someone other than themselves only when they hold the set_ticket_requester permission on the team. On-behalf-of creation is recorded in the org audit log.

dueDate

Date · object | null

Represents a whole or partial calendar date, such as a birthday. The time of day and time zone are either specified elsewhere or are insignificant. The date is relative to the Gregorian Calendar. This can represent one of the following:

A full date, with non-zero year, month, and day values.
A month and day, with a zero year (for example, an anniversary).
A year on its own, with a zero month and a zero day.
A year and month, with a zero day (for example, a credit card expiration date).

Related types:

[google.type.TimeOfDay][google.type.TimeOfDay]
[google.type.DateTime][google.type.DateTime]
[google.protobuf.Timestamp][google.protobuf.Timestamp]

Show child attributes

waitUntil

string<date-time> | null

A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z").

Example:

"2025-01-15T01:30:15.000Z"

nameTranslations

name_translations · object

Per-language translations. Key = BCP 47 language code, value = translated string.

Show child attributes

descriptionTranslations

description_translations · object

Show child attributes

ticketSubtype

string | null

Optional. The subtype of the ticket (e.g. "normal", "standard", "emergency" for CHANGE tickets). Must correspond to a configured ticket model for the given team and type.

formRelationship

FormRelationship · object | null

Represents a form relationship on a ticket: the form's submit workflow behaves like a REQUIRED workflow relationship (dependency blocking, auto-close), with the form-engine session as the human gate instead of a workflow-argument form. Retry is NOT supported for form relationships. Creation fails unless the form is deployed, code-first, and its deployed version declares exactly one submit workflow. Mutually exclusive with WorkflowRelationship on the same ticket.

Show child attributes

assignedToGroupId

string | null

Optional. The svauth group ID to set as the ticket's owning assignment group at creation. Must be one of the team's assignable groups (see ListTicketAssignmentGroups). Incompatible with ai_active — a group-owned ticket is a human queue.

priorityId

string | null

Optional. The ID of the priority option to set on the ticket. Must be one of the team's priority options (see ListPriorities). Defaults to the team's "None" priority.

Response

200 - application/json

Success

data

data · object

Show child attributes

Create Ticket

curl --request POST \
  --url https://public.api.serval.com/v2/tickets \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "teamId": "<string>",
  "name": "<string>",
  "description": "<string>",
  "createdByUserId": "<string>",
  "createdAt": "2025-01-15T01:30:15.000Z",
  "assignedToUserId": "<string>",
  "parentTicketId": "<string>",
  "channelSyncTargets": [
    {
      "email": {}
    }
  ],
  "aiActive": true,
  "workflowRelationship": {
    "workflowId": "<string>",
    "initialInputData": {},
    "allowAssigneeRetry": true,
    "pollingIntervalMs": 123,
    "timeoutMs": 123,
    "autoSubmitInputs": true,
    "allowResubmission": true,
    "rerunOnOpen": true
  },
  "ticketRelationships": [
    {
      "ticketId": "<string>"
    }
  ],
  "requesterUserId": "<string>",
  "dueDate": {
    "year": 123,
    "month": 123,
    "day": 123
  },
  "waitUntil": "2025-01-15T01:30:15.000Z",
  "nameTranslations": {},
  "descriptionTranslations": {},
  "ticketSubtype": "<string>",
  "formRelationship": {
    "formRef": "<string>"
  },
  "assignedToGroupId": "<string>",
  "priorityId": "<string>"
}
'

import requests

url = "https://public.api.serval.com/v2/tickets"

payload = {
    "teamId": "<string>",
    "name": "<string>",
    "description": "<string>",
    "createdByUserId": "<string>",
    "createdAt": "2025-01-15T01:30:15.000Z",
    "assignedToUserId": "<string>",
    "parentTicketId": "<string>",
    "channelSyncTargets": [{ "email": {} }],
    "aiActive": True,
    "workflowRelationship": {
        "workflowId": "<string>",
        "initialInputData": {},
        "allowAssigneeRetry": True,
        "pollingIntervalMs": 123,
        "timeoutMs": 123,
        "autoSubmitInputs": True,
        "allowResubmission": True,
        "rerunOnOpen": True
    },
    "ticketRelationships": [{ "ticketId": "<string>" }],
    "requesterUserId": "<string>",
    "dueDate": {
        "year": 123,
        "month": 123,
        "day": 123
    },
    "waitUntil": "2025-01-15T01:30:15.000Z",
    "nameTranslations": {},
    "descriptionTranslations": {},
    "ticketSubtype": "<string>",
    "formRelationship": { "formRef": "<string>" },
    "assignedToGroupId": "<string>",
    "priorityId": "<string>"
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    teamId: '<string>',
    name: '<string>',
    description: '<string>',
    createdByUserId: '<string>',
    createdAt: '2025-01-15T01:30:15.000Z',
    assignedToUserId: '<string>',
    parentTicketId: '<string>',
    channelSyncTargets: [{email: {}}],
    aiActive: true,
    workflowRelationship: {
      workflowId: '<string>',
      initialInputData: {},
      allowAssigneeRetry: true,
      pollingIntervalMs: 123,
      timeoutMs: 123,
      autoSubmitInputs: true,
      allowResubmission: true,
      rerunOnOpen: true
    },
    ticketRelationships: [{ticketId: '<string>'}],
    requesterUserId: '<string>',
    dueDate: {year: 123, month: 123, day: 123},
    waitUntil: '2025-01-15T01:30:15.000Z',
    nameTranslations: {},
    descriptionTranslations: {},
    ticketSubtype: '<string>',
    formRelationship: {formRef: '<string>'},
    assignedToGroupId: '<string>',
    priorityId: '<string>'
  })
};

fetch('https://public.api.serval.com/v2/tickets', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://public.api.serval.com/v2/tickets",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'teamId' => '<string>',
    'name' => '<string>',
    'description' => '<string>',
    'createdByUserId' => '<string>',
    'createdAt' => '2025-01-15T01:30:15.000Z',
    'assignedToUserId' => '<string>',
    'parentTicketId' => '<string>',
    'channelSyncTargets' => [
        [
                'email' => [
                                
                ]
        ]
    ],
    'aiActive' => true,
    'workflowRelationship' => [
        'workflowId' => '<string>',
        'initialInputData' => [
                
        ],
        'allowAssigneeRetry' => true,
        'pollingIntervalMs' => 123,
        'timeoutMs' => 123,
        'autoSubmitInputs' => true,
        'allowResubmission' => true,
        'rerunOnOpen' => true
    ],
    'ticketRelationships' => [
        [
                'ticketId' => '<string>'
        ]
    ],
    'requesterUserId' => '<string>',
    'dueDate' => [
        'year' => 123,
        'month' => 123,
        'day' => 123
    ],
    'waitUntil' => '2025-01-15T01:30:15.000Z',
    'nameTranslations' => [
        
    ],
    'descriptionTranslations' => [
        
    ],
    'ticketSubtype' => '<string>',
    'formRelationship' => [
        'formRef' => '<string>'
    ],
    'assignedToGroupId' => '<string>',
    'priorityId' => '<string>'
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://public.api.serval.com/v2/tickets"

	payload := strings.NewReader("{\n  \"teamId\": \"<string>\",\n  \"name\": \"<string>\",\n  \"description\": \"<string>\",\n  \"createdByUserId\": \"<string>\",\n  \"createdAt\": \"2025-01-15T01:30:15.000Z\",\n  \"assignedToUserId\": \"<string>\",\n  \"parentTicketId\": \"<string>\",\n  \"channelSyncTargets\": [\n    {\n      \"email\": {}\n    }\n  ],\n  \"aiActive\": true,\n  \"workflowRelationship\": {\n    \"workflowId\": \"<string>\",\n    \"initialInputData\": {},\n    \"allowAssigneeRetry\": true,\n    \"pollingIntervalMs\": 123,\n    \"timeoutMs\": 123,\n    \"autoSubmitInputs\": true,\n    \"allowResubmission\": true,\n    \"rerunOnOpen\": true\n  },\n  \"ticketRelationships\": [\n    {\n      \"ticketId\": \"<string>\"\n    }\n  ],\n  \"requesterUserId\": \"<string>\",\n  \"dueDate\": {\n    \"year\": 123,\n    \"month\": 123,\n    \"day\": 123\n  },\n  \"waitUntil\": \"2025-01-15T01:30:15.000Z\",\n  \"nameTranslations\": {},\n  \"descriptionTranslations\": {},\n  \"ticketSubtype\": \"<string>\",\n  \"formRelationship\": {\n    \"formRef\": \"<string>\"\n  },\n  \"assignedToGroupId\": \"<string>\",\n  \"priorityId\": \"<string>\"\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://public.api.serval.com/v2/tickets")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"teamId\": \"<string>\",\n  \"name\": \"<string>\",\n  \"description\": \"<string>\",\n  \"createdByUserId\": \"<string>\",\n  \"createdAt\": \"2025-01-15T01:30:15.000Z\",\n  \"assignedToUserId\": \"<string>\",\n  \"parentTicketId\": \"<string>\",\n  \"channelSyncTargets\": [\n    {\n      \"email\": {}\n    }\n  ],\n  \"aiActive\": true,\n  \"workflowRelationship\": {\n    \"workflowId\": \"<string>\",\n    \"initialInputData\": {},\n    \"allowAssigneeRetry\": true,\n    \"pollingIntervalMs\": 123,\n    \"timeoutMs\": 123,\n    \"autoSubmitInputs\": true,\n    \"allowResubmission\": true,\n    \"rerunOnOpen\": true\n  },\n  \"ticketRelationships\": [\n    {\n      \"ticketId\": \"<string>\"\n    }\n  ],\n  \"requesterUserId\": \"<string>\",\n  \"dueDate\": {\n    \"year\": 123,\n    \"month\": 123,\n    \"day\": 123\n  },\n  \"waitUntil\": \"2025-01-15T01:30:15.000Z\",\n  \"nameTranslations\": {},\n  \"descriptionTranslations\": {},\n  \"ticketSubtype\": \"<string>\",\n  \"formRelationship\": {\n    \"formRef\": \"<string>\"\n  },\n  \"assignedToGroupId\": \"<string>\",\n  \"priorityId\": \"<string>\"\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://public.api.serval.com/v2/tickets")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"teamId\": \"<string>\",\n  \"name\": \"<string>\",\n  \"description\": \"<string>\",\n  \"createdByUserId\": \"<string>\",\n  \"createdAt\": \"2025-01-15T01:30:15.000Z\",\n  \"assignedToUserId\": \"<string>\",\n  \"parentTicketId\": \"<string>\",\n  \"channelSyncTargets\": [\n    {\n      \"email\": {}\n    }\n  ],\n  \"aiActive\": true,\n  \"workflowRelationship\": {\n    \"workflowId\": \"<string>\",\n    \"initialInputData\": {},\n    \"allowAssigneeRetry\": true,\n    \"pollingIntervalMs\": 123,\n    \"timeoutMs\": 123,\n    \"autoSubmitInputs\": true,\n    \"allowResubmission\": true,\n    \"rerunOnOpen\": true\n  },\n  \"ticketRelationships\": [\n    {\n      \"ticketId\": \"<string>\"\n    }\n  ],\n  \"requesterUserId\": \"<string>\",\n  \"dueDate\": {\n    \"year\": 123,\n    \"month\": 123,\n    \"day\": 123\n  },\n  \"waitUntil\": \"2025-01-15T01:30:15.000Z\",\n  \"nameTranslations\": {},\n  \"descriptionTranslations\": {},\n  \"ticketSubtype\": \"<string>\",\n  \"formRelationship\": {\n    \"formRef\": \"<string>\"\n  },\n  \"assignedToGroupId\": \"<string>\",\n  \"priorityId\": \"<string>\"\n}"

response = http.request(request)
puts response.read_body

{
  "data": {
    "id": "<string>",
    "friendlyIdentifier": "<string>",
    "teamId": "<string>",
    "name": "<string>",
    "description": "<string>",
    "createdAt": "2025-01-15T01:30:15.000Z",
    "completedAt": "2025-01-15T01:30:15.000Z",
    "escalatedAt": "2025-01-15T01:30:15.000Z",
    "createdByUserId": "<string>",
    "assignedToUserId": "<string>",
    "requesterUserId": "<string>",
    "statusId": "<string>",
    "escalationLevel": "AI",
    "priorityId": "<string>",
    "slaStartedAt": "2025-01-15T01:30:15.000Z",
    "slaBreachesAt": "2025-01-15T01:30:15.000Z",
    "labelIds": [
      "<string>"
    ],
    "type": "TICKET_TYPE_UNSPECIFIED",
    "dueDate": {
      "year": 123,
      "month": 123,
      "day": 123
    },
    "isOverdue": true,
    "dueAt": "2025-01-15T01:30:15.000Z",
    "childTicketIds": [
      "<string>"
    ],
    "linkedTicketIds": [
      "<string>"
    ],
    "duplicateTicketIds": [
      "<string>"
    ],
    "dependsOnTicketIds": [
      "<string>"
    ],
    "parentTicketId": "<string>",
    "conversationThreadTicketIds": [
      "<string>"
    ],
    "conversationThreadParentTicketId": "<string>",
    "nameTranslations": {},
    "descriptionTranslations": {},
    "categoryOptionId": "<string>",
    "assignedToGroupId": "<string>"
  }
}