Create Ticket - Serval Documentation

POST

tickets

Create Ticket

curl --request POST \
  --url https://public.api.serval.com/v2/tickets \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "teamId": "<string>",
  "name": "<string>",
  "description": "<string>",
  "createdByUserId": "<string>",
  "createdAt": "2023-11-07T05:31:56Z",
  "assignedToUserId": "<string>",
  "parentTicketId": "<string>",
  "channelSyncTargets": [
    {
      "email": {}
    }
  ],
  "aiActive": true,
  "workflowRelationship": {
    "workflowId": "<string>",
    "initialInputData": {},
    "allowAssigneeRetry": true,
    "pollingIntervalMs": "<unknown>",
    "timeoutMs": "<unknown>",
    "autoSubmitInputs": true
  },
  "ticketRelationships": [
    {
      "ticketId": "<string>"
    }
  ],
  "requesterUserId": "<string>",
  "dueDate": {
    "year": 123,
    "month": 123,
    "day": 123
  },
  "waitUntil": "2023-11-07T05:31:56Z",
  "nameTranslations": {},
  "descriptionTranslations": {},
  "ticketSubtype": "<string>"
}
'

import requests

url = "https://public.api.serval.com/v2/tickets"

payload = {
    "teamId": "<string>",
    "name": "<string>",
    "description": "<string>",
    "createdByUserId": "<string>",
    "createdAt": "2023-11-07T05:31:56Z",
    "assignedToUserId": "<string>",
    "parentTicketId": "<string>",
    "channelSyncTargets": [{ "email": {} }],
    "aiActive": True,
    "workflowRelationship": {
        "workflowId": "<string>",
        "initialInputData": {},
        "allowAssigneeRetry": True,
        "pollingIntervalMs": "<unknown>",
        "timeoutMs": "<unknown>",
        "autoSubmitInputs": True
    },
    "ticketRelationships": [{ "ticketId": "<string>" }],
    "requesterUserId": "<string>",
    "dueDate": {
        "year": 123,
        "month": 123,
        "day": 123
    },
    "waitUntil": "2023-11-07T05:31:56Z",
    "nameTranslations": {},
    "descriptionTranslations": {},
    "ticketSubtype": "<string>"
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    teamId: '<string>',
    name: '<string>',
    description: '<string>',
    createdByUserId: '<string>',
    createdAt: '2023-11-07T05:31:56Z',
    assignedToUserId: '<string>',
    parentTicketId: '<string>',
    channelSyncTargets: [{email: {}}],
    aiActive: true,
    workflowRelationship: {
      workflowId: '<string>',
      initialInputData: {},
      allowAssigneeRetry: true,
      pollingIntervalMs: '<unknown>',
      timeoutMs: '<unknown>',
      autoSubmitInputs: true
    },
    ticketRelationships: [{ticketId: '<string>'}],
    requesterUserId: '<string>',
    dueDate: {year: 123, month: 123, day: 123},
    waitUntil: '2023-11-07T05:31:56Z',
    nameTranslations: {},
    descriptionTranslations: {},
    ticketSubtype: '<string>'
  })
};

fetch('https://public.api.serval.com/v2/tickets', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://public.api.serval.com/v2/tickets",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'teamId' => '<string>',
    'name' => '<string>',
    'description' => '<string>',
    'createdByUserId' => '<string>',
    'createdAt' => '2023-11-07T05:31:56Z',
    'assignedToUserId' => '<string>',
    'parentTicketId' => '<string>',
    'channelSyncTargets' => [
        [
                'email' => [
                                
                ]
        ]
    ],
    'aiActive' => true,
    'workflowRelationship' => [
        'workflowId' => '<string>',
        'initialInputData' => [
                
        ],
        'allowAssigneeRetry' => true,
        'pollingIntervalMs' => '<unknown>',
        'timeoutMs' => '<unknown>',
        'autoSubmitInputs' => true
    ],
    'ticketRelationships' => [
        [
                'ticketId' => '<string>'
        ]
    ],
    'requesterUserId' => '<string>',
    'dueDate' => [
        'year' => 123,
        'month' => 123,
        'day' => 123
    ],
    'waitUntil' => '2023-11-07T05:31:56Z',
    'nameTranslations' => [
        
    ],
    'descriptionTranslations' => [
        
    ],
    'ticketSubtype' => '<string>'
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://public.api.serval.com/v2/tickets"

	payload := strings.NewReader("{\n  \"teamId\": \"<string>\",\n  \"name\": \"<string>\",\n  \"description\": \"<string>\",\n  \"createdByUserId\": \"<string>\",\n  \"createdAt\": \"2023-11-07T05:31:56Z\",\n  \"assignedToUserId\": \"<string>\",\n  \"parentTicketId\": \"<string>\",\n  \"channelSyncTargets\": [\n    {\n      \"email\": {}\n    }\n  ],\n  \"aiActive\": true,\n  \"workflowRelationship\": {\n    \"workflowId\": \"<string>\",\n    \"initialInputData\": {},\n    \"allowAssigneeRetry\": true,\n    \"pollingIntervalMs\": \"<unknown>\",\n    \"timeoutMs\": \"<unknown>\",\n    \"autoSubmitInputs\": true\n  },\n  \"ticketRelationships\": [\n    {\n      \"ticketId\": \"<string>\"\n    }\n  ],\n  \"requesterUserId\": \"<string>\",\n  \"dueDate\": {\n    \"year\": 123,\n    \"month\": 123,\n    \"day\": 123\n  },\n  \"waitUntil\": \"2023-11-07T05:31:56Z\",\n  \"nameTranslations\": {},\n  \"descriptionTranslations\": {},\n  \"ticketSubtype\": \"<string>\"\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://public.api.serval.com/v2/tickets")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"teamId\": \"<string>\",\n  \"name\": \"<string>\",\n  \"description\": \"<string>\",\n  \"createdByUserId\": \"<string>\",\n  \"createdAt\": \"2023-11-07T05:31:56Z\",\n  \"assignedToUserId\": \"<string>\",\n  \"parentTicketId\": \"<string>\",\n  \"channelSyncTargets\": [\n    {\n      \"email\": {}\n    }\n  ],\n  \"aiActive\": true,\n  \"workflowRelationship\": {\n    \"workflowId\": \"<string>\",\n    \"initialInputData\": {},\n    \"allowAssigneeRetry\": true,\n    \"pollingIntervalMs\": \"<unknown>\",\n    \"timeoutMs\": \"<unknown>\",\n    \"autoSubmitInputs\": true\n  },\n  \"ticketRelationships\": [\n    {\n      \"ticketId\": \"<string>\"\n    }\n  ],\n  \"requesterUserId\": \"<string>\",\n  \"dueDate\": {\n    \"year\": 123,\n    \"month\": 123,\n    \"day\": 123\n  },\n  \"waitUntil\": \"2023-11-07T05:31:56Z\",\n  \"nameTranslations\": {},\n  \"descriptionTranslations\": {},\n  \"ticketSubtype\": \"<string>\"\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://public.api.serval.com/v2/tickets")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"teamId\": \"<string>\",\n  \"name\": \"<string>\",\n  \"description\": \"<string>\",\n  \"createdByUserId\": \"<string>\",\n  \"createdAt\": \"2023-11-07T05:31:56Z\",\n  \"assignedToUserId\": \"<string>\",\n  \"parentTicketId\": \"<string>\",\n  \"channelSyncTargets\": [\n    {\n      \"email\": {}\n    }\n  ],\n  \"aiActive\": true,\n  \"workflowRelationship\": {\n    \"workflowId\": \"<string>\",\n    \"initialInputData\": {},\n    \"allowAssigneeRetry\": true,\n    \"pollingIntervalMs\": \"<unknown>\",\n    \"timeoutMs\": \"<unknown>\",\n    \"autoSubmitInputs\": true\n  },\n  \"ticketRelationships\": [\n    {\n      \"ticketId\": \"<string>\"\n    }\n  ],\n  \"requesterUserId\": \"<string>\",\n  \"dueDate\": {\n    \"year\": 123,\n    \"month\": 123,\n    \"day\": 123\n  },\n  \"waitUntil\": \"2023-11-07T05:31:56Z\",\n  \"nameTranslations\": {},\n  \"descriptionTranslations\": {},\n  \"ticketSubtype\": \"<string>\"\n}"

response = http.request(request)
puts response.read_body

{
  "data": {
    "id": "<string>",
    "friendlyIdentifier": "<string>",
    "teamId": "<string>",
    "name": "<string>",
    "description": "<string>",
    "createdAt": "2023-11-07T05:31:56Z",
    "completedAt": "2023-11-07T05:31:56Z",
    "escalatedAt": "2023-11-07T05:31:56Z",
    "createdByUserId": "<string>",
    "assignedToUserId": "<string>",
    "requesterUserId": "<string>",
    "statusId": "<string>",
    "priorityId": "<string>",
    "slaStartedAt": "2023-11-07T05:31:56Z",
    "slaBreachesAt": "2023-11-07T05:31:56Z",
    "labelIds": [
      "<string>"
    ],
    "dueDate": {
      "year": 123,
      "month": 123,
      "day": 123
    },
    "isOverdue": true,
    "childTicketIds": [
      "<string>"
    ],
    "linkedTicketIds": [
      "<string>"
    ],
    "duplicateTicketIds": [
      "<string>"
    ],
    "dependsOnTicketIds": [
      "<string>"
    ],
    "parentTicketId": "<string>",
    "conversationThreadTicketIds": [
      "<string>"
    ],
    "conversationThreadParentTicketId": "<string>",
    "nameTranslations": {},
    "descriptionTranslations": {},
    "categoryOptionId": "<string>"
  }
}

{
  "message": "<string>",
  "detail": {
    "type": "<string>",
    "value": "<string>",
    "debug": {}
  }
}

Authorizations

Authorization

string

header

required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Body

application/json

teamId

string

name

string

description

string

createdByUserId

string

createdAt

string<date-time> | null

A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z").

assignedToUserId

string | null

parentTicketId

string | null

Optional. The ID of the parent ticket (this is a special relationship type)

channelSyncTargets

(Email · object | Microsoft Teams Dm · object | Slack Dm · object)[]

Note that these are ADDITIONAL sync targets. There may be some "default" sync targets for the team (e.g. ServiceNow, JSM etc).

Email
Microsoft Teams Dm
Slack Dm

Show child attributes

aiActive

boolean | null

Optional. Whether AI is active for this ticket. Defaults to false. When true, Serval's AI will respond to messages on this ticket. When false, AI will not respond even if the ticket is at the AI escalation level.

type

enum<string> | null

Optional. The type of ticket to create. Defaults to REQUEST. If parent_ticket_id is set, this must be TASK (or omitted, in which case TASK is used).

Available options:

TICKET_TYPE_UNSPECIFIED,

TICKET_TYPE_REQUEST,

TICKET_TYPE_TASK,

TICKET_TYPE_MAJOR_INCIDENT,

TICKET_TYPE_CONVERSATION,

TICKET_TYPE_JOURNEY,

TICKET_TYPE_JOURNEY_CONVERSATION,

TICKET_TYPE_INCIDENT,

TICKET_TYPE_CHANGE,

TICKET_TYPE_CUSTOM

workflowRelationship

workflow_relationship · object | null

Optional. A workflow to associate with this ticket. The workflow will show a form to collect inputs, then run when the user fills the form.

Show child attributes

ticketRelationships

CreateTicketRelationshipInput · object[]

Optional. Relationships to create with other tickets. For example, to indicate this ticket depends on another ticket.

Show child attributes

requesterUserId

string | null

Optional. The ID of the user this ticket is created on behalf of (the requester). Defaults to created_by_user_id if not provided. Use this when creating a ticket on behalf of someone else, e.g., when creating child tasks in a journey where the requester should be the journey's requester.

dueDate

due_date · object | null

Optional. Due date (date only, no time component).

Show child attributes

waitUntil

string<date-time> | null

Optional. Timestamp until which this ticket is waiting. Workflow calls on this ticket will not run until this time has passed.

nameTranslations

name_translations · object

Per-language translations. Key = BCP 47 language code, value = translated string.

Show child attributes

descriptionTranslations

description_translations · object

Show child attributes

ticketSubtype

string | null

Optional. The subtype of the ticket (e.g. "normal", "standard", "emergency" for CHANGE tickets). Must correspond to a configured ticket model for the given team and type.

Response

Success

data

data · object

Show child attributes

Create Ticket

curl --request POST \
  --url https://public.api.serval.com/v2/tickets \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "teamId": "<string>",
  "name": "<string>",
  "description": "<string>",
  "createdByUserId": "<string>",
  "createdAt": "2023-11-07T05:31:56Z",
  "assignedToUserId": "<string>",
  "parentTicketId": "<string>",
  "channelSyncTargets": [
    {
      "email": {}
    }
  ],
  "aiActive": true,
  "workflowRelationship": {
    "workflowId": "<string>",
    "initialInputData": {},
    "allowAssigneeRetry": true,
    "pollingIntervalMs": "<unknown>",
    "timeoutMs": "<unknown>",
    "autoSubmitInputs": true
  },
  "ticketRelationships": [
    {
      "ticketId": "<string>"
    }
  ],
  "requesterUserId": "<string>",
  "dueDate": {
    "year": 123,
    "month": 123,
    "day": 123
  },
  "waitUntil": "2023-11-07T05:31:56Z",
  "nameTranslations": {},
  "descriptionTranslations": {},
  "ticketSubtype": "<string>"
}
'

import requests

url = "https://public.api.serval.com/v2/tickets"

payload = {
    "teamId": "<string>",
    "name": "<string>",
    "description": "<string>",
    "createdByUserId": "<string>",
    "createdAt": "2023-11-07T05:31:56Z",
    "assignedToUserId": "<string>",
    "parentTicketId": "<string>",
    "channelSyncTargets": [{ "email": {} }],
    "aiActive": True,
    "workflowRelationship": {
        "workflowId": "<string>",
        "initialInputData": {},
        "allowAssigneeRetry": True,
        "pollingIntervalMs": "<unknown>",
        "timeoutMs": "<unknown>",
        "autoSubmitInputs": True
    },
    "ticketRelationships": [{ "ticketId": "<string>" }],
    "requesterUserId": "<string>",
    "dueDate": {
        "year": 123,
        "month": 123,
        "day": 123
    },
    "waitUntil": "2023-11-07T05:31:56Z",
    "nameTranslations": {},
    "descriptionTranslations": {},
    "ticketSubtype": "<string>"
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    teamId: '<string>',
    name: '<string>',
    description: '<string>',
    createdByUserId: '<string>',
    createdAt: '2023-11-07T05:31:56Z',
    assignedToUserId: '<string>',
    parentTicketId: '<string>',
    channelSyncTargets: [{email: {}}],
    aiActive: true,
    workflowRelationship: {
      workflowId: '<string>',
      initialInputData: {},
      allowAssigneeRetry: true,
      pollingIntervalMs: '<unknown>',
      timeoutMs: '<unknown>',
      autoSubmitInputs: true
    },
    ticketRelationships: [{ticketId: '<string>'}],
    requesterUserId: '<string>',
    dueDate: {year: 123, month: 123, day: 123},
    waitUntil: '2023-11-07T05:31:56Z',
    nameTranslations: {},
    descriptionTranslations: {},
    ticketSubtype: '<string>'
  })
};

fetch('https://public.api.serval.com/v2/tickets', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://public.api.serval.com/v2/tickets",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'teamId' => '<string>',
    'name' => '<string>',
    'description' => '<string>',
    'createdByUserId' => '<string>',
    'createdAt' => '2023-11-07T05:31:56Z',
    'assignedToUserId' => '<string>',
    'parentTicketId' => '<string>',
    'channelSyncTargets' => [
        [
                'email' => [
                                
                ]
        ]
    ],
    'aiActive' => true,
    'workflowRelationship' => [
        'workflowId' => '<string>',
        'initialInputData' => [
                
        ],
        'allowAssigneeRetry' => true,
        'pollingIntervalMs' => '<unknown>',
        'timeoutMs' => '<unknown>',
        'autoSubmitInputs' => true
    ],
    'ticketRelationships' => [
        [
                'ticketId' => '<string>'
        ]
    ],
    'requesterUserId' => '<string>',
    'dueDate' => [
        'year' => 123,
        'month' => 123,
        'day' => 123
    ],
    'waitUntil' => '2023-11-07T05:31:56Z',
    'nameTranslations' => [
        
    ],
    'descriptionTranslations' => [
        
    ],
    'ticketSubtype' => '<string>'
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://public.api.serval.com/v2/tickets"

	payload := strings.NewReader("{\n  \"teamId\": \"<string>\",\n  \"name\": \"<string>\",\n  \"description\": \"<string>\",\n  \"createdByUserId\": \"<string>\",\n  \"createdAt\": \"2023-11-07T05:31:56Z\",\n  \"assignedToUserId\": \"<string>\",\n  \"parentTicketId\": \"<string>\",\n  \"channelSyncTargets\": [\n    {\n      \"email\": {}\n    }\n  ],\n  \"aiActive\": true,\n  \"workflowRelationship\": {\n    \"workflowId\": \"<string>\",\n    \"initialInputData\": {},\n    \"allowAssigneeRetry\": true,\n    \"pollingIntervalMs\": \"<unknown>\",\n    \"timeoutMs\": \"<unknown>\",\n    \"autoSubmitInputs\": true\n  },\n  \"ticketRelationships\": [\n    {\n      \"ticketId\": \"<string>\"\n    }\n  ],\n  \"requesterUserId\": \"<string>\",\n  \"dueDate\": {\n    \"year\": 123,\n    \"month\": 123,\n    \"day\": 123\n  },\n  \"waitUntil\": \"2023-11-07T05:31:56Z\",\n  \"nameTranslations\": {},\n  \"descriptionTranslations\": {},\n  \"ticketSubtype\": \"<string>\"\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://public.api.serval.com/v2/tickets")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"teamId\": \"<string>\",\n  \"name\": \"<string>\",\n  \"description\": \"<string>\",\n  \"createdByUserId\": \"<string>\",\n  \"createdAt\": \"2023-11-07T05:31:56Z\",\n  \"assignedToUserId\": \"<string>\",\n  \"parentTicketId\": \"<string>\",\n  \"channelSyncTargets\": [\n    {\n      \"email\": {}\n    }\n  ],\n  \"aiActive\": true,\n  \"workflowRelationship\": {\n    \"workflowId\": \"<string>\",\n    \"initialInputData\": {},\n    \"allowAssigneeRetry\": true,\n    \"pollingIntervalMs\": \"<unknown>\",\n    \"timeoutMs\": \"<unknown>\",\n    \"autoSubmitInputs\": true\n  },\n  \"ticketRelationships\": [\n    {\n      \"ticketId\": \"<string>\"\n    }\n  ],\n  \"requesterUserId\": \"<string>\",\n  \"dueDate\": {\n    \"year\": 123,\n    \"month\": 123,\n    \"day\": 123\n  },\n  \"waitUntil\": \"2023-11-07T05:31:56Z\",\n  \"nameTranslations\": {},\n  \"descriptionTranslations\": {},\n  \"ticketSubtype\": \"<string>\"\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://public.api.serval.com/v2/tickets")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"teamId\": \"<string>\",\n  \"name\": \"<string>\",\n  \"description\": \"<string>\",\n  \"createdByUserId\": \"<string>\",\n  \"createdAt\": \"2023-11-07T05:31:56Z\",\n  \"assignedToUserId\": \"<string>\",\n  \"parentTicketId\": \"<string>\",\n  \"channelSyncTargets\": [\n    {\n      \"email\": {}\n    }\n  ],\n  \"aiActive\": true,\n  \"workflowRelationship\": {\n    \"workflowId\": \"<string>\",\n    \"initialInputData\": {},\n    \"allowAssigneeRetry\": true,\n    \"pollingIntervalMs\": \"<unknown>\",\n    \"timeoutMs\": \"<unknown>\",\n    \"autoSubmitInputs\": true\n  },\n  \"ticketRelationships\": [\n    {\n      \"ticketId\": \"<string>\"\n    }\n  ],\n  \"requesterUserId\": \"<string>\",\n  \"dueDate\": {\n    \"year\": 123,\n    \"month\": 123,\n    \"day\": 123\n  },\n  \"waitUntil\": \"2023-11-07T05:31:56Z\",\n  \"nameTranslations\": {},\n  \"descriptionTranslations\": {},\n  \"ticketSubtype\": \"<string>\"\n}"

response = http.request(request)
puts response.read_body

{
  "data": {
    "id": "<string>",
    "friendlyIdentifier": "<string>",
    "teamId": "<string>",
    "name": "<string>",
    "description": "<string>",
    "createdAt": "2023-11-07T05:31:56Z",
    "completedAt": "2023-11-07T05:31:56Z",
    "escalatedAt": "2023-11-07T05:31:56Z",
    "createdByUserId": "<string>",
    "assignedToUserId": "<string>",
    "requesterUserId": "<string>",
    "statusId": "<string>",
    "priorityId": "<string>",
    "slaStartedAt": "2023-11-07T05:31:56Z",
    "slaBreachesAt": "2023-11-07T05:31:56Z",
    "labelIds": [
      "<string>"
    ],
    "dueDate": {
      "year": 123,
      "month": 123,
      "day": 123
    },
    "isOverdue": true,
    "childTicketIds": [
      "<string>"
    ],
    "linkedTicketIds": [
      "<string>"
    ],
    "duplicateTicketIds": [
      "<string>"
    ],
    "dependsOnTicketIds": [
      "<string>"
    ],
    "parentTicketId": "<string>",
    "conversationThreadTicketIds": [
      "<string>"
    ],
    "conversationThreadParentTicketId": "<string>",
    "nameTranslations": {},
    "descriptionTranslations": {},
    "categoryOptionId": "<string>"
  }
}

{
  "message": "<string>",
  "detail": {
    "type": "<string>",
    "value": "<string>",
    "debug": {}
  }
}