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GET
/
v2
/
tickets
List Tickets
curl --request GET \
  --url https://public.api.serval.com/v2/tickets \
  --header 'Authorization: Bearer <token>'
{
  "data": [
    {
      "id": "<string>",
      "friendlyIdentifier": "<string>",
      "teamId": "<string>",
      "name": "<string>",
      "description": "<string>",
      "createdAt": "2023-11-07T05:31:56Z",
      "completedAt": "2023-11-07T05:31:56Z",
      "escalatedAt": "2023-11-07T05:31:56Z",
      "createdByUserId": "<string>",
      "assignedToUserId": "<string>",
      "requesterUserId": "<string>",
      "statusId": "<string>",
      "escalationLevel": "AI",
      "priorityId": "<string>",
      "slaStartedAt": "2023-11-07T05:31:56Z",
      "slaBreachesAt": "2023-11-07T05:31:56Z",
      "labelIds": [
        "<string>"
      ],
      "type": "TICKET_TYPE_UNSPECIFIED",
      "dueDate": {
        "year": 123,
        "month": 123,
        "day": 123
      },
      "isOverdue": true,
      "childTicketIds": [
        "<string>"
      ],
      "linkedTicketIds": [
        "<string>"
      ],
      "duplicateTicketIds": [
        "<string>"
      ],
      "dependsOnTicketIds": [
        "<string>"
      ],
      "parentTicketId": "<string>",
      "conversationThreadTicketIds": [
        "<string>"
      ],
      "conversationThreadParentTicketId": "<string>",
      "nameTranslations": {},
      "descriptionTranslations": {}
    }
  ],
  "nextPageToken": "<string>"
}

Authorizations

​
Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Query Parameters

​
teamId
string
​
startTime.seconds

Only return tickets created at or after this time. Defaults to 1 year ago if not provided. Unix timestamp in seconds.

​
pageSize
integer<int32>

Maximum number of results to return. Default is 2000, maximum is 5000.

​
pageToken
string

Token for pagination. Leave empty for the first request.

Response

Success

​
data
Ticket · object[]
​
nextPageToken
string | null

Token for retrieving the next page of results. Empty if no more results.