Disconnect from External Ticket
Disconnect a Serval ticket from an external sync channel. This stops bidirectional sync with the specified external system. Useful when moving a ticket from one channel to another (e.g., email to Slack DM). The external ticket connection is soft-deleted, preserving historical data.
Authentication and permissions
Token requirements: User-based token (OAuth) or Organization-scoped API key or Team-scoped API key. Send a bearer access token for one of these identities. The permissions and resource restrictions below also apply.
Authorizations
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Path Parameters
The Serval ticket ID to disconnect from
The source ID (connected service ID or integration ID) to disconnect This identifies which external system/channel to stop syncing with
Response
Success
The response is of type DisconnectTicketFromExternalTicketResponse · object.

