Search Tickets

curl --request POST \
  --url https://public.api.serval.com/v2/tickets/search \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "teamIds": [
    "<string>"
  ],
  "assignedToUserIds": [
    "<string>"
  ],
  "requesterUserIds": [
    "<string>"
  ],
  "statusIds": [
    "<string>"
  ],
  "escalationLevels": [
    "AI"
  ],
  "createdAfter": "2023-11-07T05:31:56Z",
  "createdBefore": "2023-11-07T05:31:56Z",
  "pageSize": 123,
  "pageToken": "<string>"
}
'

{
  "data": [
    {
      "id": "<string>",
      "friendlyIdentifier": "<string>",
      "teamId": "<string>",
      "name": "<string>",
      "description": "<string>",
      "createdAt": "2023-11-07T05:31:56Z",
      "completedAt": "2023-11-07T05:31:56Z",
      "escalatedAt": "2023-11-07T05:31:56Z",
      "createdByUserId": "<string>",
      "assignedToUserId": "<string>",
      "requesterUserId": "<string>",
      "statusId": "<string>",
      "escalationLevel": "AI",
      "priorityId": "<string>",
      "slaStartedAt": "2023-11-07T05:31:56Z",
      "slaBreachesAt": "2023-11-07T05:31:56Z",
      "labelIds": [
        "<string>"
      ],
      "type": "TICKET_TYPE_UNSPECIFIED",
      "dueDate": {
        "year": 123,
        "month": 123,
        "day": 123
      },
      "isOverdue": true,
      "childTicketIds": [
        "<string>"
      ],
      "linkedTicketIds": [
        "<string>"
      ],
      "duplicateTicketIds": [
        "<string>"
      ],
      "dependsOnTicketIds": [
        "<string>"
      ],
      "parentTicketId": "<string>",
      "conversationThreadTicketIds": [
        "<string>"
      ],
      "conversationThreadParentTicketId": "<string>",
      "nameTranslations": {},
      "descriptionTranslations": {}
    }
  ],
  "nextPageToken": "<string>"
}