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POST
/
v2
/
tickets
/
{ticket_id}
/
connect
Connect to External Ticket
curl --request POST \
  --url https://public.api.serval.com/v2/tickets/{ticket_id}/connect \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '{
  "channelTarget": {
    "email": {
      "targetUserType": "CHANNEL_SYNC_USER_TYPE_UNSPECIFIED"
    }
  },
  "externalTicketId": "<string>"
}'
{}

Authorizations

​
Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

​
ticket_id
string
required

The Serval ticket ID to connect

Body

application/json
​
channelTarget
object

The channel containing the external ticket

  • channel_target
  • channel_target
  • channel_target
​
externalTicketId
string

The external ticket ID (which depends on the channel type) but should be a globally unique identifier for the external ticket

Response

Success

The response is of type object.