Reclassify Ticket
Reclassify a ticket in place between request and incident, recording the optional reason on the ticket’s activity log. Promotion to a major incident is a separate command.
Authorizations
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Path Parameters
The ID of the ticket to reclassify. The owning team is resolved server-side; callers do not (and must not) supply it.
Body
The target ticket type. Only request and incident are accepted; any other type is rejected (major incident is reached via PromoteIncidentToMajorIncident).
TICKET_TYPE_UNSPECIFIED, TICKET_TYPE_REQUEST, TICKET_TYPE_TASK, TICKET_TYPE_MAJOR_INCIDENT, TICKET_TYPE_CONVERSATION, TICKET_TYPE_JOURNEY, TICKET_TYPE_INCIDENT, TICKET_TYPE_CHANGE, TICKET_TYPE_CUSTOM, TICKET_TYPE_PROBLEM Optional rationale, recorded on the type-change event and shown on hover in the ticket activity log.
Response
Success
The response is of type ReclassifyTicketResponse · object.

