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POST
Reclassify Ticket

Authorizations

Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

id
string
required

The ID of the ticket to reclassify. The owning team is resolved server-side; callers do not (and must not) supply it.

Body

application/json
newType
enum<string>

The target ticket type. Only request and incident are accepted; any other type is rejected (major incident is reached via PromoteIncidentToMajorIncident).

Available options:
TICKET_TYPE_UNSPECIFIED,
TICKET_TYPE_REQUEST,
TICKET_TYPE_TASK,
TICKET_TYPE_MAJOR_INCIDENT,
TICKET_TYPE_CONVERSATION,
TICKET_TYPE_JOURNEY,
TICKET_TYPE_INCIDENT,
TICKET_TYPE_CHANGE,
TICKET_TYPE_CUSTOM,
TICKET_TYPE_PROBLEM
reason
string | null

Optional rationale, recorded on the type-change event and shown on hover in the ticket activity log.

Response

200 - application/json

Success

The response is of type ReclassifyTicketResponse · object.