Ticket API
Update Status
Update a ticket status. Omitted fields are preserved; empty color or emoji values clear their overrides.
PATCH
/
v2
/
statuses
/
{id}
Update Status
curl --request PATCH \
--url https://public.api.serval.com/v2/statuses/{id} \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"name": "<string>",
"description": "<string>",
"color": "<string>",
"isAiSelectable": true,
"emoji": "<string>",
"locked": true,
"isDefault": true
}
'import requests
url = "https://public.api.serval.com/v2/statuses/{id}"
payload = {
"name": "<string>",
"description": "<string>",
"color": "<string>",
"isAiSelectable": True,
"emoji": "<string>",
"locked": True,
"isDefault": True
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.patch(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'PATCH',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
name: '<string>',
description: '<string>',
color: '<string>',
isAiSelectable: true,
emoji: '<string>',
locked: true,
isDefault: true
})
};
fetch('https://public.api.serval.com/v2/statuses/{id}', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://public.api.serval.com/v2/statuses/{id}",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "PATCH",
CURLOPT_POSTFIELDS => json_encode([
'name' => '<string>',
'description' => '<string>',
'color' => '<string>',
'isAiSelectable' => true,
'emoji' => '<string>',
'locked' => true,
'isDefault' => true
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://public.api.serval.com/v2/statuses/{id}"
payload := strings.NewReader("{\n \"name\": \"<string>\",\n \"description\": \"<string>\",\n \"color\": \"<string>\",\n \"isAiSelectable\": true,\n \"emoji\": \"<string>\",\n \"locked\": true,\n \"isDefault\": true\n}")
req, _ := http.NewRequest("PATCH", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.patch("https://public.api.serval.com/v2/statuses/{id}")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"name\": \"<string>\",\n \"description\": \"<string>\",\n \"color\": \"<string>\",\n \"isAiSelectable\": true,\n \"emoji\": \"<string>\",\n \"locked\": true,\n \"isDefault\": true\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://public.api.serval.com/v2/statuses/{id}")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Patch.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"name\": \"<string>\",\n \"description\": \"<string>\",\n \"color\": \"<string>\",\n \"isAiSelectable\": true,\n \"emoji\": \"<string>\",\n \"locked\": true,\n \"isDefault\": true\n}"
response = http.request(request)
puts response.read_body{
"data": {
"id": "<string>",
"teamId": "<string>",
"statusGroup": "TICKET_STATUS_GROUP_UNSPECIFIED",
"name": "<string>",
"description": "<string>",
"isDefault": true,
"ticketType": "TICKET_TYPE_UNSPECIFIED",
"scopedId": "<string>",
"color": "<string>",
"isAiSelectable": true,
"emoji": "<string>",
"locked": true
}
}Authorizations
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Path Parameters
Body
application/json
Response
200 - application/json
Success
Show child attributes
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Update Status
curl --request PATCH \
--url https://public.api.serval.com/v2/statuses/{id} \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"name": "<string>",
"description": "<string>",
"color": "<string>",
"isAiSelectable": true,
"emoji": "<string>",
"locked": true,
"isDefault": true
}
'import requests
url = "https://public.api.serval.com/v2/statuses/{id}"
payload = {
"name": "<string>",
"description": "<string>",
"color": "<string>",
"isAiSelectable": True,
"emoji": "<string>",
"locked": True,
"isDefault": True
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.patch(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'PATCH',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
name: '<string>',
description: '<string>',
color: '<string>',
isAiSelectable: true,
emoji: '<string>',
locked: true,
isDefault: true
})
};
fetch('https://public.api.serval.com/v2/statuses/{id}', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://public.api.serval.com/v2/statuses/{id}",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "PATCH",
CURLOPT_POSTFIELDS => json_encode([
'name' => '<string>',
'description' => '<string>',
'color' => '<string>',
'isAiSelectable' => true,
'emoji' => '<string>',
'locked' => true,
'isDefault' => true
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://public.api.serval.com/v2/statuses/{id}"
payload := strings.NewReader("{\n \"name\": \"<string>\",\n \"description\": \"<string>\",\n \"color\": \"<string>\",\n \"isAiSelectable\": true,\n \"emoji\": \"<string>\",\n \"locked\": true,\n \"isDefault\": true\n}")
req, _ := http.NewRequest("PATCH", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.patch("https://public.api.serval.com/v2/statuses/{id}")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"name\": \"<string>\",\n \"description\": \"<string>\",\n \"color\": \"<string>\",\n \"isAiSelectable\": true,\n \"emoji\": \"<string>\",\n \"locked\": true,\n \"isDefault\": true\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://public.api.serval.com/v2/statuses/{id}")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Patch.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"name\": \"<string>\",\n \"description\": \"<string>\",\n \"color\": \"<string>\",\n \"isAiSelectable\": true,\n \"emoji\": \"<string>\",\n \"locked\": true,\n \"isDefault\": true\n}"
response = http.request(request)
puts response.read_body{
"data": {
"id": "<string>",
"teamId": "<string>",
"statusGroup": "TICKET_STATUS_GROUP_UNSPECIFIED",
"name": "<string>",
"description": "<string>",
"isDefault": true,
"ticketType": "TICKET_TYPE_UNSPECIFIED",
"scopedId": "<string>",
"color": "<string>",
"isAiSelectable": true,
"emoji": "<string>",
"locked": true
}
}
