Ticket API
Promote Ticket To Major Incident
Promote an incident in place to a major incident, recording the optional reason on the ticket’s activity log and carrying existing custom-field values onto the major-incident field set.
POST
/
v2
/
tickets
/
{id}
/
promote-to-major-incident
Promote Ticket To Major Incident
curl --request POST \
--url https://public.api.serval.com/v2/tickets/{id}/promote-to-major-incident \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"reason": "<string>"
}
'import requests
url = "https://public.api.serval.com/v2/tickets/{id}/promote-to-major-incident"
payload = { "reason": "<string>" }
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({reason: '<string>'})
};
fetch('https://public.api.serval.com/v2/tickets/{id}/promote-to-major-incident', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://public.api.serval.com/v2/tickets/{id}/promote-to-major-incident",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'reason' => '<string>'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://public.api.serval.com/v2/tickets/{id}/promote-to-major-incident"
payload := strings.NewReader("{\n \"reason\": \"<string>\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://public.api.serval.com/v2/tickets/{id}/promote-to-major-incident")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"reason\": \"<string>\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://public.api.serval.com/v2/tickets/{id}/promote-to-major-incident")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"reason\": \"<string>\"\n}"
response = http.request(request)
puts response.read_body{
"data": {
"id": "<string>",
"friendlyIdentifier": "<string>",
"teamId": "<string>",
"name": "<string>",
"description": "<string>",
"createdAt": "2025-01-15T01:30:15.000Z",
"completedAt": "2025-01-15T01:30:15.000Z",
"escalatedAt": "2025-01-15T01:30:15.000Z",
"createdByUserId": "<string>",
"assignedToUserId": "<string>",
"requesterUserId": "<string>",
"statusId": "<string>",
"escalationLevel": "AI",
"priorityId": "<string>",
"slaStartedAt": "2025-01-15T01:30:15.000Z",
"slaBreachesAt": "2025-01-15T01:30:15.000Z",
"labelIds": [
"<string>"
],
"type": "TICKET_TYPE_UNSPECIFIED",
"dueDate": {
"year": 123,
"month": 123,
"day": 123
},
"isOverdue": true,
"dueAt": "2025-01-15T01:30:15.000Z",
"childTicketIds": [
"<string>"
],
"linkedTicketIds": [
"<string>"
],
"duplicateTicketIds": [
"<string>"
],
"dependsOnTicketIds": [
"<string>"
],
"parentTicketId": "<string>",
"conversationThreadTicketIds": [
"<string>"
],
"conversationThreadParentTicketId": "<string>",
"nameTranslations": {},
"descriptionTranslations": {},
"categoryOptionId": "<string>",
"assignedToGroupId": "<string>"
}
}Authorizations
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Path Parameters
The ID of the incident ticket to promote. The owning team is resolved server-side; callers do not (and must not) supply it.
Body
application/json
Optional rationale, recorded on the type-change event and shown on hover in the ticket activity log.
Response
200 - application/json
Success
Show child attributes
Show child attributes
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⌘I
Promote Ticket To Major Incident
curl --request POST \
--url https://public.api.serval.com/v2/tickets/{id}/promote-to-major-incident \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"reason": "<string>"
}
'import requests
url = "https://public.api.serval.com/v2/tickets/{id}/promote-to-major-incident"
payload = { "reason": "<string>" }
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({reason: '<string>'})
};
fetch('https://public.api.serval.com/v2/tickets/{id}/promote-to-major-incident', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://public.api.serval.com/v2/tickets/{id}/promote-to-major-incident",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'reason' => '<string>'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://public.api.serval.com/v2/tickets/{id}/promote-to-major-incident"
payload := strings.NewReader("{\n \"reason\": \"<string>\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://public.api.serval.com/v2/tickets/{id}/promote-to-major-incident")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"reason\": \"<string>\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://public.api.serval.com/v2/tickets/{id}/promote-to-major-incident")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"reason\": \"<string>\"\n}"
response = http.request(request)
puts response.read_body{
"data": {
"id": "<string>",
"friendlyIdentifier": "<string>",
"teamId": "<string>",
"name": "<string>",
"description": "<string>",
"createdAt": "2025-01-15T01:30:15.000Z",
"completedAt": "2025-01-15T01:30:15.000Z",
"escalatedAt": "2025-01-15T01:30:15.000Z",
"createdByUserId": "<string>",
"assignedToUserId": "<string>",
"requesterUserId": "<string>",
"statusId": "<string>",
"escalationLevel": "AI",
"priorityId": "<string>",
"slaStartedAt": "2025-01-15T01:30:15.000Z",
"slaBreachesAt": "2025-01-15T01:30:15.000Z",
"labelIds": [
"<string>"
],
"type": "TICKET_TYPE_UNSPECIFIED",
"dueDate": {
"year": 123,
"month": 123,
"day": 123
},
"isOverdue": true,
"dueAt": "2025-01-15T01:30:15.000Z",
"childTicketIds": [
"<string>"
],
"linkedTicketIds": [
"<string>"
],
"duplicateTicketIds": [
"<string>"
],
"dependsOnTicketIds": [
"<string>"
],
"parentTicketId": "<string>",
"conversationThreadTicketIds": [
"<string>"
],
"conversationThreadParentTicketId": "<string>",
"nameTranslations": {},
"descriptionTranslations": {},
"categoryOptionId": "<string>",
"assignedToGroupId": "<string>"
}
}
