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GET
Get Ticket Custom Field Values

Authorizations

Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

ticket_id
string
required

The ID of the ticket to get custom field values for.

Response

Success

Returns the ticket's custom-field schema for its (type, subtype) model, with current values where set. Unset fields still appear (field_value empty). When no values have ever been written the schema is still returned — resolved from the ticket row, same as the UI's GetCustomFieldOptionsForTicketType path.

customFields
CustomFieldValue · object[]
deprecatedFields
CustomFieldValue · object[]
customFieldGroups
CustomFieldGroup · object[]

Active custom fields grouped by their svstore entity_field_section. Use this when rendering one container per group on the UI; the existing custom_fields list is retained for flat-list consumers.