Open Team Settings → Ticket Types, choose a ticket type, and expand Priorities to edit its names, descriptions, and AI selection. The separate Priorities settings page now redirects to Ticket Types.All five built-in levels remain available. For example, incidents can let AI choose all five while requests limit AI to three. Turning off Selectable by AI still lets people, workflows, and integrations choose that level.Priority settings appear as a separate resource for each ticket type in configuration reviews. Ticket type conversion automatically preserves the underlying level, including when its destination name differs or AI selection is off.Read the priorities guide for configuration, promotion, and API details.
