Create Schedule

POST

teams

{team_id}

schedules

Create Schedule

curl --request POST \
  --url https://public.api.serval.com/v2/teams/{team_id}/schedules \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "name": "<string>",
  "timezone": "<string>",
  "weeklyHours": {
    "sunday": [
      {
        "start": "<string>",
        "end": "<string>"
      }
    ],
    "monday": [
      {
        "start": "<string>",
        "end": "<string>"
      }
    ],
    "tuesday": [
      {
        "start": "<string>",
        "end": "<string>"
      }
    ],
    "wednesday": [
      {
        "start": "<string>",
        "end": "<string>"
      }
    ],
    "thursday": [
      {
        "start": "<string>",
        "end": "<string>"
      }
    ],
    "friday": [
      {
        "start": "<string>",
        "end": "<string>"
      }
    ],
    "saturday": [
      {
        "start": "<string>",
        "end": "<string>"
      }
    ]
  },
  "respectedHolidayWindowIds": [
    "<string>"
  ],
  "scopedId": "<string>"
}
'

import requests

url = "https://public.api.serval.com/v2/teams/{team_id}/schedules"

payload = {
    "name": "<string>",
    "timezone": "<string>",
    "weeklyHours": {
        "sunday": [
            {
                "start": "<string>",
                "end": "<string>"
            }
        ],
        "monday": [
            {
                "start": "<string>",
                "end": "<string>"
            }
        ],
        "tuesday": [
            {
                "start": "<string>",
                "end": "<string>"
            }
        ],
        "wednesday": [
            {
                "start": "<string>",
                "end": "<string>"
            }
        ],
        "thursday": [
            {
                "start": "<string>",
                "end": "<string>"
            }
        ],
        "friday": [
            {
                "start": "<string>",
                "end": "<string>"
            }
        ],
        "saturday": [
            {
                "start": "<string>",
                "end": "<string>"
            }
        ]
    },
    "respectedHolidayWindowIds": ["<string>"],
    "scopedId": "<string>"
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    name: '<string>',
    timezone: '<string>',
    weeklyHours: {
      sunday: [{start: '<string>', end: '<string>'}],
      monday: [{start: '<string>', end: '<string>'}],
      tuesday: [{start: '<string>', end: '<string>'}],
      wednesday: [{start: '<string>', end: '<string>'}],
      thursday: [{start: '<string>', end: '<string>'}],
      friday: [{start: '<string>', end: '<string>'}],
      saturday: [{start: '<string>', end: '<string>'}]
    },
    respectedHolidayWindowIds: ['<string>'],
    scopedId: '<string>'
  })
};

fetch('https://public.api.serval.com/v2/teams/{team_id}/schedules', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://public.api.serval.com/v2/teams/{team_id}/schedules",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'name' => '<string>',
    'timezone' => '<string>',
    'weeklyHours' => [
        'sunday' => [
                [
                                'start' => '<string>',
                                'end' => '<string>'
                ]
        ],
        'monday' => [
                [
                                'start' => '<string>',
                                'end' => '<string>'
                ]
        ],
        'tuesday' => [
                [
                                'start' => '<string>',
                                'end' => '<string>'
                ]
        ],
        'wednesday' => [
                [
                                'start' => '<string>',
                                'end' => '<string>'
                ]
        ],
        'thursday' => [
                [
                                'start' => '<string>',
                                'end' => '<string>'
                ]
        ],
        'friday' => [
                [
                                'start' => '<string>',
                                'end' => '<string>'
                ]
        ],
        'saturday' => [
                [
                                'start' => '<string>',
                                'end' => '<string>'
                ]
        ]
    ],
    'respectedHolidayWindowIds' => [
        '<string>'
    ],
    'scopedId' => '<string>'
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://public.api.serval.com/v2/teams/{team_id}/schedules"

	payload := strings.NewReader("{\n  \"name\": \"<string>\",\n  \"timezone\": \"<string>\",\n  \"weeklyHours\": {\n    \"sunday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"monday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"tuesday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"wednesday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"thursday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"friday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"saturday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ]\n  },\n  \"respectedHolidayWindowIds\": [\n    \"<string>\"\n  ],\n  \"scopedId\": \"<string>\"\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://public.api.serval.com/v2/teams/{team_id}/schedules")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"name\": \"<string>\",\n  \"timezone\": \"<string>\",\n  \"weeklyHours\": {\n    \"sunday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"monday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"tuesday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"wednesday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"thursday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"friday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"saturday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ]\n  },\n  \"respectedHolidayWindowIds\": [\n    \"<string>\"\n  ],\n  \"scopedId\": \"<string>\"\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://public.api.serval.com/v2/teams/{team_id}/schedules")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"name\": \"<string>\",\n  \"timezone\": \"<string>\",\n  \"weeklyHours\": {\n    \"sunday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"monday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"tuesday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"wednesday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"thursday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"friday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"saturday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ]\n  },\n  \"respectedHolidayWindowIds\": [\n    \"<string>\"\n  ],\n  \"scopedId\": \"<string>\"\n}"

response = http.request(request)
puts response.read_body

{
  "data": {
    "id": "<string>",
    "teamId": "<string>",
    "name": "<string>",
    "timezone": "<string>",
    "weeklyHours": {
      "sunday": [
        {
          "start": "<string>",
          "end": "<string>"
        }
      ],
      "monday": [
        {
          "start": "<string>",
          "end": "<string>"
        }
      ],
      "tuesday": [
        {
          "start": "<string>",
          "end": "<string>"
        }
      ],
      "wednesday": [
        {
          "start": "<string>",
          "end": "<string>"
        }
      ],
      "thursday": [
        {
          "start": "<string>",
          "end": "<string>"
        }
      ],
      "friday": [
        {
          "start": "<string>",
          "end": "<string>"
        }
      ],
      "saturday": [
        {
          "start": "<string>",
          "end": "<string>"
        }
      ]
    },
    "createdAt": "2025-01-15T01:30:15.000Z",
    "updatedAt": "2025-01-15T01:30:15.000Z",
    "kind": "SCHEDULE_KIND_UNSPECIFIED",
    "respectedHolidayWindowIds": [
      "<string>"
    ],
    "scopedId": "<string>",
    "timezoneSource": "SCHEDULE_TIMEZONE_SOURCE_UNSPECIFIED"
  }
}

Authentication and permissions

Token requirements: User-based token (OAuth) or Organization-scoped API key or Team-scoped API key. Send a bearer access token for one of these identities. The permissions and resource restrictions below also apply.

Credential	Access requirements
Organization-scoped API key	`schedules:write`
Team-scoped API key	`schedules:write`
User-based token (OAuth)	Supported, subject to permissions

Permissions joined by + are all required; or separates alternatives. Full-access keys still cannot call endpoints marked unsupported. Team keys must allow every team checked by the request. OAuth access depends on the user’s roles and resource access.

Authorizations

Authorization

string

header

required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

team_id

string

required

The ID of the team to create the schedule for.

Body

application/json

name

string

required

The name of the schedule.

timezone

string

IANA timezone identifier, e.g. "America/New_York". Defaults to "UTC" if not provided.

weeklyHours

weekly_hours · object

Weekly recurrence windows. Defaults to 09:00-17:00 Monday-Friday when omitted.

Show child attributes

kind

enum<string> | null

ScheduleKind distinguishes a recurring weekly schedule's role.

Available options:

SCHEDULE_KIND_UNSPECIFIED,

SCHEDULE_KIND_WORK_HOURS,

SCHEDULE_KIND_BLACKOUT

respectedHolidayWindowIds

string[]

HOLIDAY windows owned by team_id that pause this schedule's SLA clock.

scopedId

string | null

Copy-invariant identity. Omit to have the server mint one.

Response

200 - application/json

Success

data

data · object

Schedule represents a recurring weekly time pattern. A WORK_HOURS schedule feeds the SLA clock (when it runs); a BLACKOUT schedule feeds the change-management conflict engine (when changes are blocked).

Show child attributes

Create Schedule

curl --request POST \
  --url https://public.api.serval.com/v2/teams/{team_id}/schedules \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "name": "<string>",
  "timezone": "<string>",
  "weeklyHours": {
    "sunday": [
      {
        "start": "<string>",
        "end": "<string>"
      }
    ],
    "monday": [
      {
        "start": "<string>",
        "end": "<string>"
      }
    ],
    "tuesday": [
      {
        "start": "<string>",
        "end": "<string>"
      }
    ],
    "wednesday": [
      {
        "start": "<string>",
        "end": "<string>"
      }
    ],
    "thursday": [
      {
        "start": "<string>",
        "end": "<string>"
      }
    ],
    "friday": [
      {
        "start": "<string>",
        "end": "<string>"
      }
    ],
    "saturday": [
      {
        "start": "<string>",
        "end": "<string>"
      }
    ]
  },
  "respectedHolidayWindowIds": [
    "<string>"
  ],
  "scopedId": "<string>"
}
'

import requests

url = "https://public.api.serval.com/v2/teams/{team_id}/schedules"

payload = {
    "name": "<string>",
    "timezone": "<string>",
    "weeklyHours": {
        "sunday": [
            {
                "start": "<string>",
                "end": "<string>"
            }
        ],
        "monday": [
            {
                "start": "<string>",
                "end": "<string>"
            }
        ],
        "tuesday": [
            {
                "start": "<string>",
                "end": "<string>"
            }
        ],
        "wednesday": [
            {
                "start": "<string>",
                "end": "<string>"
            }
        ],
        "thursday": [
            {
                "start": "<string>",
                "end": "<string>"
            }
        ],
        "friday": [
            {
                "start": "<string>",
                "end": "<string>"
            }
        ],
        "saturday": [
            {
                "start": "<string>",
                "end": "<string>"
            }
        ]
    },
    "respectedHolidayWindowIds": ["<string>"],
    "scopedId": "<string>"
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    name: '<string>',
    timezone: '<string>',
    weeklyHours: {
      sunday: [{start: '<string>', end: '<string>'}],
      monday: [{start: '<string>', end: '<string>'}],
      tuesday: [{start: '<string>', end: '<string>'}],
      wednesday: [{start: '<string>', end: '<string>'}],
      thursday: [{start: '<string>', end: '<string>'}],
      friday: [{start: '<string>', end: '<string>'}],
      saturday: [{start: '<string>', end: '<string>'}]
    },
    respectedHolidayWindowIds: ['<string>'],
    scopedId: '<string>'
  })
};

fetch('https://public.api.serval.com/v2/teams/{team_id}/schedules', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://public.api.serval.com/v2/teams/{team_id}/schedules",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'name' => '<string>',
    'timezone' => '<string>',
    'weeklyHours' => [
        'sunday' => [
                [
                                'start' => '<string>',
                                'end' => '<string>'
                ]
        ],
        'monday' => [
                [
                                'start' => '<string>',
                                'end' => '<string>'
                ]
        ],
        'tuesday' => [
                [
                                'start' => '<string>',
                                'end' => '<string>'
                ]
        ],
        'wednesday' => [
                [
                                'start' => '<string>',
                                'end' => '<string>'
                ]
        ],
        'thursday' => [
                [
                                'start' => '<string>',
                                'end' => '<string>'
                ]
        ],
        'friday' => [
                [
                                'start' => '<string>',
                                'end' => '<string>'
                ]
        ],
        'saturday' => [
                [
                                'start' => '<string>',
                                'end' => '<string>'
                ]
        ]
    ],
    'respectedHolidayWindowIds' => [
        '<string>'
    ],
    'scopedId' => '<string>'
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://public.api.serval.com/v2/teams/{team_id}/schedules"

	payload := strings.NewReader("{\n  \"name\": \"<string>\",\n  \"timezone\": \"<string>\",\n  \"weeklyHours\": {\n    \"sunday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"monday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"tuesday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"wednesday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"thursday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"friday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"saturday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ]\n  },\n  \"respectedHolidayWindowIds\": [\n    \"<string>\"\n  ],\n  \"scopedId\": \"<string>\"\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://public.api.serval.com/v2/teams/{team_id}/schedules")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"name\": \"<string>\",\n  \"timezone\": \"<string>\",\n  \"weeklyHours\": {\n    \"sunday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"monday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"tuesday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"wednesday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"thursday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"friday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"saturday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ]\n  },\n  \"respectedHolidayWindowIds\": [\n    \"<string>\"\n  ],\n  \"scopedId\": \"<string>\"\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://public.api.serval.com/v2/teams/{team_id}/schedules")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"name\": \"<string>\",\n  \"timezone\": \"<string>\",\n  \"weeklyHours\": {\n    \"sunday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"monday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"tuesday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"wednesday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"thursday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"friday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ],\n    \"saturday\": [\n      {\n        \"start\": \"<string>\",\n        \"end\": \"<string>\"\n      }\n    ]\n  },\n  \"respectedHolidayWindowIds\": [\n    \"<string>\"\n  ],\n  \"scopedId\": \"<string>\"\n}"

response = http.request(request)
puts response.read_body

{
  "data": {
    "id": "<string>",
    "teamId": "<string>",
    "name": "<string>",
    "timezone": "<string>",
    "weeklyHours": {
      "sunday": [
        {
          "start": "<string>",
          "end": "<string>"
        }
      ],
      "monday": [
        {
          "start": "<string>",
          "end": "<string>"
        }
      ],
      "tuesday": [
        {
          "start": "<string>",
          "end": "<string>"
        }
      ],
      "wednesday": [
        {
          "start": "<string>",
          "end": "<string>"
        }
      ],
      "thursday": [
        {
          "start": "<string>",
          "end": "<string>"
        }
      ],
      "friday": [
        {
          "start": "<string>",
          "end": "<string>"
        }
      ],
      "saturday": [
        {
          "start": "<string>",
          "end": "<string>"
        }
      ]
    },
    "createdAt": "2025-01-15T01:30:15.000Z",
    "updatedAt": "2025-01-15T01:30:15.000Z",
    "kind": "SCHEDULE_KIND_UNSPECIFIED",
    "respectedHolidayWindowIds": [
      "<string>"
    ],
    "scopedId": "<string>",
    "timezoneSource": "SCHEDULE_TIMEZONE_SOURCE_UNSPECIFIED"
  }
}

Get started

Authentication

Endpoints

Development

Authentication and permissions

Authorizations

Path Parameters

Body

Response

​Authentication and permissions

Authorizations

Path Parameters

Body

Response

Authentication and permissions