Skip to main content
PUT
Update Skill

Authentication and permissions

Token requirements: User-based token (OAuth) or Organization-scoped API key or Team-scoped API key. Send a bearer access token for one of these identities. The permissions and resource restrictions below also apply.
Permissions joined by + are all required; or separates alternatives. Full-access keys still cannot call endpoints marked unsupported. Team keys must allow every team checked by the request. OAuth access depends on the user’s roles and resource access.

Authorizations

Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

id
string
required

The ID of the skill.

Body

application/json
name
string

Short title identifying this skill. Leave empty to keep the current name.

description
string

TRIGGER condition — when should the help desk agent invoke this skill? Leave empty to keep the current description.

content
string

BEHAVIOR instructions — how should the help desk agent handle the situation when this skill fires? Leave empty to keep the current content.

shouldAlwaysUse
boolean | null

Whether the help desk agent always uses this skill instead of selecting it by its description.

isPublished
boolean | null

Set to true to publish the skill after saving this update.

channelFilter
channel_filter · object

The channels where the help desk agent can use the skill. Omitted keeps the current selection; an empty filter resets to every channel without creating a content version.

Response

200 - application/json

Success

data
data · object

The updated skill.