Update Skill
Update a help desk skill. Empty name, description, and content fields keep their current values. Set is_published to true to publish the skill after saving.
Authentication and permissions
Token requirements: User-based token (OAuth) or Organization-scoped API key or Team-scoped API key. Send a bearer access token for one of these identities. The permissions and resource restrictions below also apply.
Authorizations
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Path Parameters
The ID of the skill.
Body
Short title identifying this skill. Leave empty to keep the current name.
TRIGGER condition — when should the help desk agent invoke this skill? Leave empty to keep the current description.
BEHAVIOR instructions — how should the help desk agent handle the situation when this skill fires? Leave empty to keep the current content.
Whether the help desk agent always uses this skill instead of selecting it by its description.
Set to true to publish the skill after saving this update.
The channels where the help desk agent can use the skill. Omitted keeps the current selection; an empty filter resets to every channel without creating a content version.
Response
Success
The updated skill.

