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Queues populate automatically from a filter, manually, or both. Tickets in a queue are visible only to its members. Filter-based queues evaluate tickets when they’re created or updated, so existing matching tickets aren’t pulled in retroactively. Use Reevaluate memberships above to apply the current filters to every existing ticket on this team, or use Add to queue on an individual ticket.

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Create a queue

To create a queue, go to Settings → Ticketing → Queues, then click New queue in the top right.
1

Name the queue

Give the queue a name, and optionally a description.
2

Choose how tickets populate

Select one of:
  • Manual assignment only
  • Ticket matches filter — and specify the filter
  • All tickets on this team — and specify the team
3

Add members

Add members to the queue. Members can see tickets in this queue. Tickets are still visible to anyone who normally has access (e.g. assignee, requester).