From List View
Click directly on any column to update without opening the ticket:Status
Move tickets between workflow stages
Priority
Adjust urgency level
Assignee
Reassign to a team member
Labels
Add or remove labels
Due Date
Set or change the target resolution date
From Detail View
Open a ticket and use the properties panel on the right side to update any field:- Click on any property to edit
- Changes save automatically
- View the activity tab to see a history of all changes
From Chat
Use natural language or @ mentions directly in the ticket conversation: Change status:- “Mark as resolved”
- “Set status to in progress”
- “Assign this to @sarah”
- “@john can you take this?”
- “Set priority to high”
- “This is urgent”
- “Add the billing label”
Serval understands natural language, so you don’t need to use exact commands. Just describe what you want to change.
Quick Reference
| Property | List View | Detail View | Chat |
|---|---|---|---|
| Status | ✓ | ✓ | ✓ |
| Priority | ✓ | ✓ | ✓ |
| Assignee | ✓ | ✓ | ✓ (@ mention) |
| Labels | ✓ | ✓ | ✓ |
| Due Date | ✓ | ✓ | — |
| SLA | — | ✓ | — |
| Ticket Type | — | ✓ | — |