> ## Documentation Index
> Fetch the complete documentation index at: https://docs.serval.com/llms.txt
> Use this file to discover all available pages before exploring further.

# October 13, 2026

> Customize the five priority levels independently for each ticket type.

## Priorities for each ticket type

Open **Team Settings → Ticket Types**, choose a ticket type, and expand **Priorities** to edit its names, descriptions, and AI selection. The separate Priorities settings page now redirects to Ticket Types.

All five built-in levels remain available. For example, incidents can let AI choose all five while requests limit AI to three. Turning off **Selectable by AI** still lets people, workflows, and integrations choose that level.

Priority settings appear as a separate resource for each ticket type in configuration reviews. Ticket type conversion automatically preserves the underlying level, including when its destination name differs or AI selection is off.

Read the [priorities guide](/sections/documentation/ticketing/ticket-configuration/priorities) for configuration, promotion, and API details.


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