> ## Documentation Index
> Fetch the complete documentation index at: https://docs.serval.com/llms.txt
> Use this file to discover all available pages before exploring further.

# November 11, 2025

> This release includes highlights like guidance suggestions, tasks for tickets, webhook-triggered workflows, platform improvements, and 7 new integrations.

## Highlights

* [Approve Guidance Suggestions](#approve-guidance-suggestions)
* [Add Tasks to Tickets](#add-tasks-to-tickets)
* [Trigger Workflows via Webhook](#trigger-workflows-via-webhook)
* [Duplicate Workflows Across Teams](#duplicate-workflows-across-teams)

## Approve Guidance Suggestions

Turn manual resolutions into reusable automations automatically. Serval suggests adding or updating guidance when teammates manually resolve tickets. Suggestions appear in the Guidance platform, via direct message in Serval's Slack app, or directly in tickets, where managers can approve or reject them. Anyone can also ask Serval to remember guidance directly from any conversation. The more you use Serval, the more suggestions you receive.

Anyone in Serval can request to add guidance by instructing Serval to remember.

## Add Tasks to Tickets

Add tasks to tickets and assign them across teams so multiple people and workflows can work in parallel. Set parent tickets to organize existing tickets into tasks. Tasks can combine automated workflows and manual work, and workflows can create tasks automatically. Use the "Relation" filter to view parent or child tickets. Serval uses a two-layer ticket and task hierarchy, so tasks cannot have sub-tasks.

Set parent tickets to organize tasks.

## Move Tickets Between Teams

Transfer tickets between teams to route requests to the right team for resolution, even if you aren't a manager or agent in the receiving team. If you're not in the receiving team, only that team will have access after the transfer.

## Attach Any File Type to Tickets

Users can now attach any file type to tickets.

## Route Requests to Team Slack Channels

Route requests to dedicated Slack channels for each team. Create a Slack 'Team Inbox' to receive all your team's tickets, or a 'Team Inbox on Escalation' to receive only escalated tickets, so there's a single place to review all tickets that require manual resolution.

*For example, #serval-IT receives all IT requests, while #serval-IT-escalated receives only tickets requiring manual review.*

## Trigger Workflows via Webhook

Trigger Serval workflows from any external system that supports webhooks. Serval generates a webhook URL and secret key to configure in your apps.

*For example, when someone submits a reimbursement in Ramp, the webhook triggers a workflow to notify the approver in Slack for immediate approval.*

## Select Workflow Type

Select your workflow type to guide the workflow builder before you start building. Choose from help desk, team-only, scheduled, or webhook-triggered workflows. Or let AI choose for you.

## Duplicate Workflows Across Teams

Copy workflows from one team to another to replicate successful automations. You can copy workflows to teams where you have manager rights.

## Update Tickets via Serval API

Build workflows that [update Serval tickets via API](https://docs.serval.com/api-reference/ticket-api/update-ticket) to automate ticket management from any system in your tech stack.

## Duplicate Applications Across Teams

Duplicate integrated applications to other teams in one click to replicate successful setups without reconfiguring from scratch. You can copy applications to any team where you have manager rights.

## New Integrations

[**Persona**](https://docs.serval.com/sections/integrations/persona#persona)\
Identity verification.

[**CrowdStrike**](https://docs.serval.com/sections/integrations/crowdstrike#crowdstrike)\
Cybersecurity monitoring and incident response workflows.

[**Envoy**](https://docs.serval.com/sections/integrations/envoy#envoy)\
Visitor management workflows. Added Envoy Installable workflows.

[Figma](https://docs.serval.com/sections/integrations/figma#figma)\
Collaborative interface design application.

[**Datadog**](https://docs.serval.com/sections/integrations/datadog)\
Cloud-based monitoring and analytics platform to monitor infrastructure, applications, and logs in real-time.

[Ashby](https://docs.serval.com/sections/integrations/ashby#ashby)\
Applicant Tracking System with recruiting analytics.

[BambooHR](https://docs.serval.com/sections/integrations/bamboohr#bamboohr)\
Human Resources Information System (HRIS).

## Knowledge Base Updates

[**Zendesk Knowledge Base**](https://docs.serval.com/sections/integrations/zendesk#zendesk)\
Ingest articles from your Zendesk KB.

## Platform UI Updates

**Ticket Detail Improvements**\
Cleaner layout and timezone information on the ticket list.

**Access Request Log Exports Additions**\
Export log reports from the role portal with additional compliance and audit details.

## Speed and Performance Improvements

**Improved Load Times**\
Faster load times on repeat visits and offline capabilities through improved caching.