> ## Documentation Index
> Fetch the complete documentation index at: https://docs.serval.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Triggers

> Learn how workflows are triggered

Workflow triggers are defined by the workflow type you choose when creating a workflow. Each type has its own trigger mechanism—from manual execution to scheduled runs to webhook calls.

<Card title="Workflow Types" icon="diagram-project" href="/sections/documentation/workflows/Configure/types">
  Learn about all workflow types and how each is triggered
</Card>

## Quick Reference

| Workflow Type         | How it's triggered                                                                             |
| :-------------------- | :--------------------------------------------------------------------------------------------- |
| Help desk             | Users request via chat or web app and the help desk agent discerns which automation to run     |
| Team-only             | Team request run manually or via chat and the help desk agent discerns which automation to run |
| Scheduled             | Cron schedule (time-based)                                                                     |
| Webhook-triggered     | External HTTP POST request                                                                     |
| Event-triggered       | Serval events (tickets, access, etc.)                                                          |
| Access provisioning   | Approved access requests                                                                       |
| Access deprovisioning | Access revocation or expiration                                                                |
| Custom approval       | Approval steps in other workflows                                                              |