> ## Documentation Index
> Fetch the complete documentation index at: https://docs.serval.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Team settings

> Configure channels, ticketing, assignments, SLAs, and capabilities for a specific team

export const TakeMeThere = ({path, children, label}) => {
  const [hover, setHover] = React.useState(false);
  const cleanPath = path ? path.startsWith('/') ? path : '/' + path : '/';
  const href = 'https://app.serval.com' + cleanPath;
  const text = children || label || 'Take me there';
  return <a href={href} target="_blank" rel="noopener noreferrer" onMouseEnter={() => setHover(true)} onMouseLeave={() => setHover(false)} style={{
    display: 'inline-flex',
    alignItems: 'center',
    gap: '0.4rem',
    margin: '0.5rem 0',
    padding: '0.6rem 1rem',
    backgroundColor: hover ? '#6F3DD4' : '#845FF2',
    color: '#ffffff',
    borderRadius: '0.5rem',
    textDecoration: 'none',
    fontWeight: 600,
    fontSize: '0.9rem',
    lineHeight: 1.2
  }}>
      {text} <span aria-hidden="true">↗</span>
    </a>;
};

Team settings apply to **one team** at a time. Open a team, then click **Settings** in the sidebar (only **Team Managers** can change these).

<TakeMeThere path="/settings/your-team">Open your team settings</TakeMeThere>

For **organization-wide** options (users, teams list, groups, **Security** (SSO, SCIM, domains), API keys, and audit logs), see [Organization settings and security](/sections/documentation/platform/org-settings).

***

## Channels

Configure how your team receives requests:

* **Slack**: Connect Slack channels and configure the help desk agent
* **Email**: Set up email intake addresses
* **Ticket Links**: Customize ticket URL format

## Capabilities

Control which Serval products are enabled for this team:

* Toggle specific capabilities on or off (for example **Workflows**, **Access Management**, **Knowledge Base**, **Help Desk Agent Web Search**)
* Disabled capabilities are hidden from the team's sidebar and settings
* Use this to keep team interfaces focused on the features they actually use

## Team members

Manage who's on the team:

* Add users to the team
* Set team roles (Agent, Viewer, Contributor, Builder, or Manager)
* Remove users from the team
* View **suggested team members**: Serval suggests users to add based on ticket interactions and organizational data

## Visibility

In **Team Settings → Capabilities**, turn **Team Visibility** off to hide this team from requester-facing team selectors (web new request and chat) and from automatic routing. Team members can still open the team directly.

## Assignment

Configure how tickets get assigned:

* Define [assignment rules](/sections/documentation/ticketing/ticket-configuration/assignment) and default assignment
* Use [assignment groups](/sections/documentation/ticketing/ticket-configuration/assignment-groups) as owning groups on tickets
* Choose **Round-robin** or **Human triage** for group member assignment

## Statuses

Customize ticket statuses for your team's workflow:

* Add custom statuses
* Reorder statuses
* Set default status for new tickets

## Priorities

Configure priority levels:

* Customize priority names and colors
* Set default priority

## Labels

Create labels to categorize tickets:

* Add custom labels with colors
* Labels help with filtering and reporting

## SLA

Set service level agreement rules:

* Define response time targets by priority
* Define resolution time targets
* Configure business hours for SLA calculations

## Feedback

Configure customer satisfaction surveys:

* Enable/disable CSAT surveys
* Customize survey timing

## Access profiles

Define who can request access to what:

* Create profiles that control access eligibility
* Link profiles to specific applications or roles

## CSV import

Import data in bulk:

* Upload CSV files for bulk operations
* View import history

## Assets

Configure [asset management](/sections/documentation/databases/overview) for this team:

* Enable/disable asset tracking
* Configure asset schemas

***

## Quick reference (team)

| I want to…               | Go to…                               |
| :----------------------- | :----------------------------------- |
| Add someone to my team   | **Team Settings** → **Team Members** |
| Configure Slack channels | **Team Settings** → **Channels**     |
| Set up assignment groups | **Team Settings** → **Assignment**   |
| Set SLA targets          | **Team Settings** → **SLA**          |
| Create ticket labels     | **Team Settings** → **Labels**       |

For org-wide tasks (invite users, create teams, SSO, API keys), use the table in [Organization settings and security](/sections/documentation/platform/org-settings#quick-reference).