> ## Documentation Index
> Fetch the complete documentation index at: https://docs.serval.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Data residency

> Choose where your organization’s data will be stored and processed

Serval customers have the ability to choose their data center region when creating their organization.

## Supported data center locations

Serval operates two data center regions. Customer data is both stored and processed within the region your organization is assigned to.

| Region         | AWS location | Application URL              | Public API base URL             |
| :------------- | :----------- | :--------------------------- | :------------------------------ |
| United States  | US West      | `https://app.serval.com`     | `https://public.api.serval.com` |
| European Union | EU Central   | `https://app.eu1.serval.com` | `https://public.eu1.serval.com` |

If your business requires operations in both regions, you can run a separate Serval organization in each.

<Note>
  API requests must be sent to the base URL for the region where your organization is hosted. EU organizations use `https://public.eu1.serval.com`; requests to the US base URL will not reach EU-region data.
</Note>

<Note>
  The region is **set at organization creation** and cannot be changed afterward. Migrating to a different region requires creating a new organization; users, tickets, audit logs, and integration connections are not preserved.
</Note>

## What customer data is stored and processed in your region

The following categories of data live entirely within your assigned region. None of it leaves your region under normal operation.

* Ticket content and message bodies
* Knowledge base articles, embeddings, and vector indexes
* Customer files and uploaded attachments
* User profile data — names, email addresses, profile photos
* Workflow definitions and execution history
* Authentication tokens and session state
* Application audit logs

## Operational independence between regions

The US and EU regions run in independent AWS accounts with independent IAM, KMS keys, networking, and deploy pipelines. Databases are not replicated between regions. Services in one region never call services in another region for any customer-data operation.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Does customer data (tickets, knowledge bases, attachments) ever leave my chosen region?">
    No. Customer data is stored and processed in your selected region and is not replicated outside it.
  </Accordion>

  <Accordion title="Can I change my region after my organization is created?">
    No. The region is set at organization creation and cannot be changed afterward. If you operate in both regions, you can run a separate organization in each.
  </Accordion>

  <Accordion title="Which sub-processors does Serval use?">
    The current list is maintained at [trust.serval.com](http://trust.serval.com)
  </Accordion>
</AccordionGroup>