> ## Documentation Index
> Fetch the complete documentation index at: https://docs.serval.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Welcome to Serval

> Your guide to Serval's AI-native ITSM platform

Welcome to Serval! This documentation covers everything you need to deploy, configure, and operate your AI-powered help desk.

<Info>
  New to Serval? Start with our [Day 1 Setup](/sections/documentation/overview/day-1-setup) guide to get your help desk operational in a few hours.
</Info>

***

## Help Desk & Ticketing

Employees submit requests through Slack, Microsoft Teams, email, or web portal. Serval's AI help desk agent handles each request intelligently:

* **Routes tickets** to the right team based on request content and context
* **References knowledge bases** to answer questions with accurate, sourced information
* **Executes automations** to resolve common requests without human intervention
* **Escalates to human agents** when needed, with full context and transparency

<CardGroup cols={2}>
  <Card title="Ticketing Overview" icon="ticket" href="/sections/documentation/ticketing/overview">
    How tickets flow through Serval—from submission to resolution
  </Card>

  <Card title="Help Desk Channels" icon="headset" href="/sections/documentation/helpdesk/channels">
    Configure how employees submit requests via Slack, Teams, email, or web
  </Card>
</CardGroup>

***

## Automation Tools

Tools to automate your help desk and reduce ticket volume.

<CardGroup cols={2}>
  <Card title="Workflows" icon="diagram-project" href="/sections/documentation/workflows/overview">
    Build automations in plain English with the AI workflow builder
  </Card>

  <Card title="Skills" icon="compass" href="/sections/documentation/skills/overview">
    Shape how the AI agent responds to specific requests
  </Card>

  <Card title="Knowledge Base" icon="book-open" href="/sections/documentation/knowledge-base/overview">
    Connect documentation sources for AI-powered answers
  </Card>

  <Card title="Access Management" icon="key" href="/sections/access-management/overview">
    Just-in-time access provisioning with approval workflows
  </Card>
</CardGroup>

***

## Suggestions

Automate the automation. Serval continuously analyzes your ticket patterns to identify repetitive requests, knowledge gaps, and opportunities for new workflows. Instead of manually building every automation, let Serval surface what matters most—then review and deploy suggestions with a single click.

<Card title="Suggestions Overview" icon="lightbulb" href="/sections/documentation/suggestions/overview">
  Learn how Serval generates and prioritizes suggestions
</Card>

***

## Platform

Learn your way around Serval and configure your organization.

<CardGroup cols={2}>
  <Card title="Day 1 Setup" icon="rocket" href="/sections/documentation/overview/day-1-setup">
    Initial configuration and team setup
  </Card>

  <Card title="Platform Orientation" icon="map" href="/sections/documentation/platform/platform-orientation">
    Navigate the interface and dashboard
  </Card>

  <Card title="Permissions" icon="user-shield" href="/sections/documentation/platform/permissions">
    Roles and access control
  </Card>

  <Card title="Org settings & security" icon="gear" href="/sections/documentation/platform/org-settings">
    Organization-wide configuration
  </Card>
</CardGroup>

***

## Analytics & Insights

Track help desk performance with dashboards covering request volume, AI resolution rates, time-to-resolution, and SLA compliance. Serval's AI analyzes ticket patterns to surface automation opportunities.

***

## Security & Compliance

Enterprise-grade security built in:

* **Encryption** — TLS 1.3 in transit, AES-256 at rest
* **Access Controls** — Role-based permissions at org and team levels
* **Audit Logging** — Comprehensive logs of all actions
* **Compliance** — SOC 2 Type II certified
* **Testing** — Regular penetration testing

***

## Deployment Options

<Tabs>
  <Tab title="Cloud-Hosted">
    **Fully managed service** — No infrastructure to manage. Automatic updates, 99.9% uptime SLA.
  </Tab>

  <Tab title="Self-Hosted">
    **Deploy in your private cloud** — Full control over your environment. Provision in hours with Terraform and Kubernetes.

    [Self-Hosting Options →](/sections/self-hosting/index)
  </Tab>
</Tabs>

***

## Integrations

Connect Serval to 60+ tools including Slack, Okta, Google Workspace, GitHub, Jira, and more.

<CardGroup cols={2}>
  <Card title="Browse Integrations" icon="puzzle-piece" href="/sections/integrations/overview">
    See all available integrations
  </Card>

  <Card title="Connect an Application" icon="code" href="/sections/integrations/application">
    Connect any third-party app, even if it's not in our catalog
  </Card>
</CardGroup>

***

## CLI & API

<CardGroup cols={2}>
  <Card title="API Reference" icon="code" href="/api-reference/auth-api/create-token">
    Programmatic access to Serval resources
  </Card>

  <Card title="CLI" icon="terminal" href="/sections/cli/overview">
    Manage configuration from the command line
  </Card>

  <Card title="Webhooks" icon="webhook" href="/sections/api-reference/webhook">
    Receive real-time notifications
  </Card>

  <Card title="Custom Service API" icon="cube" href="/api-reference/custom-service-api/create-custom-service">
    Manage applications programmatically
  </Card>
</CardGroup>

***

## Need Updates?

<CardGroup cols={3}>
  <Card title="Contact Support" icon="headset" href="mailto:support@serval.com">
    Reach out to our team at [support@serval.com](mailto:support@serval.com)
  </Card>

  <Card title="Release Notes" icon="newspaper" href="/sections/release-notes">
    What's new in Serval
  </Card>
</CardGroup>