Skip to main content

​
Requesting Access

Request access through Slack, Teams, or app.serval.com. Serval guides you to the right access level - even if you don’t know the specific role you need. For example, you may know you need Figma access but not whether that’s Editor, Admin, or Group Admin. Request access two ways:
  1. Natural language requests through a conversational portal (Slack, Teams, or any help desk portal). You can make imperfect requests and Serval guides you to the correct type of access.
Slack conversation showing user requesting Figma access with Serval guiding them through role selection

Request access via the help desk

  1. Direct requests in app.serval.com: Access sidebar → select relevant team from the dropdown → select application → choose role → click Request → fill in required details → click Request access
Serval application interface showing the access request form with app selection and role options

Request access in app.serval.com

​
Reviewing personal access

End users can view their personal historical access from app.serval.com: Access sidebar → select “My Access” → View historical log of all access requests and relevant tickets attached to these requests.
Note: Admin can create a workflow that lets users request a CSV download of all of their historical access requests, if they would like.