> ## Documentation Index > Fetch the complete documentation index at: https://docs.serval.com/llms.txt > Use this file to discover all available pages before exploring further. # Submit Ticket Feedback > Submit a user's feedback (CSAT) on a ticket. Defaults to the ticket's requester; pass user_id to submit for another user. Answers the ticket's pending feedback request for that user when one exists, otherwise records new feedback. The response variant (thumbs or detailed) must match the team's configured feedback question format. Submitting again after the user has already answered replaces their rating; an omitted text_feedback keeps the existing comment. ## OpenAPI ````yaml /sections/api-reference/openapi-spec-v2.yaml post /v2/tickets/{ticket_id}/feedback openapi: 3.1.0 info: title: Serval Public API description: Serval Public API contact: name: Serval url: https://serval.com email: support@serval.com license: name: Serval License url: https://serval.com/license version: 2.0.0 servers: - url: https://public.api.serval.com security: - BearerAuth: [] tags: - name: Access Policy API - name: Access Policy Approval Procedure API - name: Access Profile API - name: Access Relationship API - name: Access Request API - name: Agent API - name: Analytics API - name: App Instance API - name: App Resource API - name: App Resource Role API - name: Approval Delegation API - name: Approval Procedure API - name: Approval Request API - name: Assignment Rules API - name: Audit Log API - name: Change Blackout API - name: Change Model API - name: Custom Field API - name: Custom Service API - name: Dashboards API - name: Entity API - name: Entity Field Mapping API - name: Entity Ingestion Config API - name: Entity Type API - name: Folder API - name: Forms API - name: Group API - name: Guidance API - name: Help Agent API - name: Journey API - name: Knowledge API - name: Knowledge Base API - name: One-Time Window API - name: Report API - name: Roles API - name: SLA API - name: Schedule API - name: Tag API - name: Team API - name: Team Group API - name: Team User API - name: Ticket API - name: Topic API - name: User API - name: User Relationship API - name: Widgets API - name: Workflow API - name: Workflow Approval Procedure API - name: Workflow Run API paths: /v2/tickets/{ticket_id}/feedback: post: tags: - Ticket API summary: Submit Ticket Feedback description: >- Submit a user's feedback (CSAT) on a ticket. Defaults to the ticket's requester; pass user_id to submit for another user. Answers the ticket's pending feedback request for that user when one exists, otherwise records new feedback. The response variant (thumbs or detailed) must match the team's configured feedback question format. Submitting again after the user has already answered replaces their rating; an omitted text_feedback keeps the existing comment. operationId: svrelay.publicv2.PublicAPIServiceV2.SubmitTicketFeedback parameters: - name: ticket_id in: path required: true schema: type: string title: ticket_id description: The ID of the ticket the feedback is about. requestBody: content: application/json: schema: type: object allOf: - properties: userId: type: - string - 'null' title: user_id description: >- The user giving the feedback. Defaults to the ticket's requester. If the ticket has a pending feedback request for this user it is answered; if the user already answered, the latest submission replaces their rating (an omitted text_feedback keeps the existing comment); otherwise a feedback record is created and answered in one step. - oneOf: - type: object properties: detailed: $ref: >- #/components/schemas/svhelp.pubapimodels.DetailedFeedback title: detailed title: detailed required: - detailed - type: object properties: thumbs: $ref: >- #/components/schemas/svhelp.pubapimodels.ThumbsFeedback title: thumbs title: thumbs required: - thumbs title: SubmitTicketFeedbackRequest additionalProperties: false required: true responses: '200': description: Success content: application/json: schema: $ref: >- #/components/schemas/svhelp.publicapi.SubmitTicketFeedbackResponse security: - BearerAuth: [] components: schemas: svhelp.pubapimodels.DetailedFeedback: type: object properties: starRating: type: integer title: star_rating format: int32 description: 1-5 star rating. x-stainless-terraform-configurability: optional textFeedback: type: - string - 'null' title: text_feedback description: Optional free-form text feedback. x-stainless-terraform-configurability: optional title: DetailedFeedback additionalProperties: false svhelp.pubapimodels.ThumbsFeedback: type: object properties: isPositive: type: boolean title: is_positive description: True = positive, false = negative. x-stainless-terraform-configurability: computed_optional textFeedback: type: - string - 'null' title: text_feedback description: Optional free-form text feedback. x-stainless-terraform-configurability: optional title: ThumbsFeedback additionalProperties: false svhelp.publicapi.SubmitTicketFeedbackResponse: type: object properties: data: $ref: '#/components/schemas/svhelp.pubapimodels.TicketFeedback' title: data x-stainless-terraform-configurability: optional title: SubmitTicketFeedbackResponse additionalProperties: false svhelp.pubapimodels.TicketFeedback: type: object allOf: - properties: id: type: string title: id description: The ID of the feedback item. readOnly: true x-stainless-terraform-configurability: computed ticketId: type: string title: ticket_id description: The ID of the ticket this feedback belongs to. readOnly: true x-stainless-terraform-configurability: computed targetUserId: type: string title: target_user_id description: The ID of the user who was asked for feedback. readOnly: true x-stainless-terraform-configurability: computed feedbackSubjectType: $ref: '#/components/schemas/svhelp.pubapimodels.FeedbackSubjectType' title: feedback_subject_type description: Who the feedback is about. readOnly: true x-stainless-terraform-configurability: computed feedbackAboutUserId: type: string title: feedback_about_user_id description: The user ID of who the feedback is about. readOnly: true x-stainless-terraform-configurability: computed requestedAt: $ref: '#/components/schemas/google.protobuf.Timestamp' title: requested_at description: Timestamp when the feedback was requested. readOnly: true x-stainless-terraform-configurability: computed respondedAt: oneOf: - $ref: '#/components/schemas/google.protobuf.Timestamp' - type: 'null' title: responded_at description: >- Timestamp when the feedback was responded to. Null if not yet responded. readOnly: true x-stainless-terraform-configurability: computed - oneOf: - type: object properties: detailed: $ref: '#/components/schemas/svhelp.pubapimodels.DetailedFeedback' title: detailed description: Detailed feedback with star rating and optional text. x-stainless-terraform-configurability: optional title: detailed required: - detailed - type: object properties: thumbs: $ref: '#/components/schemas/svhelp.pubapimodels.ThumbsFeedback' title: thumbs description: Thumbs up/down feedback. x-stainless-terraform-configurability: optional title: thumbs required: - thumbs title: TicketFeedback additionalProperties: false svhelp.pubapimodels.FeedbackSubjectType: type: string title: FeedbackSubjectType enum: - FEEDBACK_SUBJECT_TYPE_UNSPECIFIED - FEEDBACK_SUBJECT_TYPE_SERVAL - FEEDBACK_SUBJECT_TYPE_AGENT google.protobuf.Timestamp: type: string examples: - '2025-01-15T01:30:15.000Z' - '2025-06-01T00:00:00.000Z' format: date-time description: A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z"). securitySchemes: BearerAuth: type: http scheme: bearer bearerFormat: JWT ````